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For Companies At a Glance
- Tasks: Lead the technical delivery of a ServiceNow transformation programme and oversee hands-on development.
- Company: VE3, a tech consultancy driving business transformation through innovative solutions.
- Benefits: Remote work flexibility, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in transforming organisations with cutting-edge technology.
- Qualifications: ServiceNow CSM certification and strong hands-on development experience required.
- Other info: Work in a fast-paced environment with excellent career advancement opportunities.
The predicted salary is between 48000 - 84000 £ per year.
VE3 is a technology and business consultancy focused on delivering end-to-end technology solutions and products. We have successfully serviced enterprises across multiple markets, including the public and private sectors. Our services span all aspects of business, providing a holistic approach to managing an organization. We are committed to providing technical innovations and tools that empower organizations with critical information to facilitate decision-making that results in business transformation through cost savings and increased operational efficiency. Our commitment to quality is adopted throughout the organization and sets the foundation for delivering our full suite of capabilities.
Location: UK Remote (occasional workshops in London)
Role Overview
We are seeking an experienced ServiceNow CSM Certified Architect with strong hands-on development capability to lead the technical delivery of a multi-workstream ServiceNow transformation programme. The Architect will own solution design and technical governance across:
- Content Management & Publishing configuration
- Multi-channel communications integration (Email, Push, WhatsApp)
This role requires a balance of architecture leadership, hands-on configuration, and technical oversight of developers.
Requirements
- Own end-to-end technical architecture across all work packages
- Define product-based segmentation logic and role strategy
- Architect integration patterns for MDM feeds and external APIs
- Ensure maintainable, upgrade-safe ServiceNow configuration
- Extend core CSM tables (Service Offerings, Sold Products, Install Base)
- Design and build Flow Designer scheduled and record-triggered flows
- Configure advanced User Criteria segmentation (multi-dimensional targeting)
- Architect and oversee development of a multi-page Service Portal
- Translate Figma wireframes into scalable portal components
- Implement personalised content visibility using User Criteria
- Ensure WCAG 2.1 AA accessibility compliance
- Configure ServiceNow Content Management & Publishing
- Design approval workflow structures
- Implement notification routing logic (importance + channel based)
- Oversee integration with external messaging APIs (e.g. WhatsApp)
- Define Automated Test Framework (ATF) strategy
- Conduct peer reviews and code quality checks
- Support UAT and production deployment
- Produce technical documentation and handover materials
- Ensure compliance with GDPR and internal security standards
Certifications
- ServiceNow Certified Implementation Specialist – CSM
- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer (highly desirable)
Technical Expertise
- Extensive ServiceNow CSM implementation experience
- Strong hands-on Flow Designer experience
- Service Portal architecture and development knowledge
- User Criteria and role-based access control design
- REST API integration design and implementation
- Content Publishing and notification configuration
- Automated Test Framework (ATF) experience
- Proven experience as technical lead on ServiceNow programmes
- Strong understanding of ServiceNow data model design
- Ability to balance architecture governance with hands-on delivery
- Experience working in regulated or public-sector environments desirable
- Experience integrating WhatsApp for Business APIs
- Experience processing structured data imports (CSV/MDM feeds)
- Familiarity with ServiceNow Zurich or later versions
Personal Attributes
- Strong technical leadership and decision-making capability
- Clear communicator with technical and non-technical stakeholders
- Comfortable working in fast-paced transformation environments
- Detail-oriented with strong quality focus
ServiceNow CSM Architect (Hands-on Technical Lead) employer: Data Controller, VE Ltd
Contact Detail:
Data Controller, VE Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow CSM Architect (Hands-on Technical Lead)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to ServiceNow CSM. We recommend doing mock interviews with friends or using online resources to get comfortable discussing your hands-on experience and technical expertise.
✨Tip Number 3
Showcase your skills through a portfolio or case studies. If you've worked on ServiceNow projects, compile examples that highlight your architecture leadership and hands-on configuration. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ServiceNow CSM Architect (Hands-on Technical Lead)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow CSM Architect role. Highlight your hands-on development experience and any relevant certifications. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past projects that demonstrate your technical leadership and problem-solving skills.
Showcase Your Technical Skills: In your application, don't forget to showcase your technical expertise, especially in areas like Flow Designer and Service Portal architecture. We love seeing candidates who can balance architecture governance with hands-on delivery!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Data Controller, VE Ltd
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in all aspects of ServiceNow, especially CSM. Brush up on your hands-on development skills and be ready to discuss specific projects where you've led technical delivery. This will show that you not only understand the architecture but can also get your hands dirty when needed.
✨Prepare for Technical Questions
Expect questions about integration patterns, user criteria segmentation, and content management. Be prepared to explain your thought process behind designing solutions and how you ensure maintainability and compliance with standards like GDPR. Practising these scenarios can give you a real edge.
✨Showcase Your Leadership Skills
As a hands-on technical lead, you’ll need to demonstrate your leadership capabilities. Share examples of how you’ve guided teams through complex projects, conducted peer reviews, or managed stakeholder communications. Highlighting your ability to balance governance with delivery will resonate well.
✨Communicate Clearly and Confidently
You’ll be interacting with both technical and non-technical stakeholders, so practice explaining complex concepts in simple terms. Clear communication is key, especially when discussing your approach to architecture and design. Confidence in your delivery can make a lasting impression.