At a Glance
- Tasks: Provide top-notch IT support and solve tech issues for users across various platforms.
- Company: Join VE3, a leading tech consultancy transforming businesses with innovative solutions.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Collaborative culture with opportunities for continuous learning and development.
- Why this job: Be part of a dynamic team making a real difference in tech support.
- Qualifications: 5 years of IT support experience and strong problem-solving skills required.
The predicted salary is between 40000 - 45000 £ per year.
Maidenhead, United Kingdom | Posted on 16/06/2026
VE3 is a technology and business consultancy focused on delivering end-to-end technology solutions and products. We have successfully serviced enterprises across multiple markets, including the public and private sectors. Our services span all aspects of business, providing a holistic approach to managing an organization. We are committed to providing technical innovations and tools that empower organizations with critical information to facilitate decision-making that results in business transformation through cost savings and increased operational efficiency. Our commitment to quality is adopted throughout the organization and sets the foundation for delivering our full suite of capabilities.
We are seeking a highly skilled and experienced IT Support Analyst with a strong background in customer service, technical support, and enterprise application support. The ideal candidate will have at least five years of experience in a Service Desk, Helpdesk, or IT Support environment and possess excellent communication and problem-solving skills. The role will involve providing first-line and second-line support across a broad range of technologies, including Microsoft 365, ERP systems, CRM platforms, cloud-based applications, Python-based tools and automations, business applications, and end-user computing environments. Experience with ITIL practices and ITSM tools such as ServiceNow is essential. The successful candidate will be responsible for supporting users, troubleshooting technical and application issues, managing incidents and service requests, and ensuring a high level of customer satisfaction through effective and timely resolution of IT-related problems.
Responsibilities
- Customer Service
- Provide exceptional customer service by addressing IT-related queries and issues via phone, email, chat, in-person, and self-service portals. Ensure interactions handled professionally and empathetically to maintain high customer satisfaction.
- Build strong relationships with business users and stakeholders across multiple departments.
- Technical Support
- Provide first-line and second-line technical support for end users across hardware, software, Microsoft 365, ERP platforms, CRM systems, cloud applications, Python-based tools, and other business-critical systems.
- Diagnose and resolve issues related to desktops, laptops, printers, mobile devices, operating systems, software applications, network connectivity, and enterprise applications.
- Support users with Microsoft 365 applications including Outlook, Teams, Word, Excel, PowerPoint, OneDrive, SharePoint, and Power Platform components.
- Assist users with ERP solutions, finance systems, HR platforms, collaboration tools, and other enterprise software applications.
- Support and troubleshoot integrations between business systems and applications where required.
- Assist with user account administration, identity and access management, password resets, onboarding, off-boarding, and software provisioning activities.
- Support automation and reporting solutions developed using Python, PowerShell, or similar scripting technologies.
- Work with internal development, infrastructure, security, and business teams to resolve application-related incidents and service requests.
- Escalate complex technical issues to appropriate teams and vendors while ensuring effective communication and timely resolution.
- Maintain accurate documentation of incidents, troubleshooting activities, solutions, and known errors within the ITSM platform.
- Communication
- Communicate effectively with technical and non-technical users at all levels of the organization.
- Provide regular updates regarding incident progress, service requests, and problem resolution activities.
- Create and maintain user guides, knowledge articles, and support documentation.
- Attention to Detail
- Ensure incidents, requests, and changes are logged accurately with complete information.
- Follow established IT support, security, and operational procedures.
- Perform thorough troubleshooting and root-cause analysis to identify and resolve issues effectively.
- Problem Solving
- Apply strong analytical and troubleshooting skills to diagnose and resolve technical and application-related issues.
- Research, test, and implement solutions using available tools and resources.
- Identify recurring issues and recommend service improvements, automation opportunities, and preventive measures.
- Teamwork
- Collaborate closely with infrastructure, security, application support, development, and business teams.
- Participate in knowledge-sharing sessions and continuous improvement initiatives.
- Support colleagues during high-demand periods and contribute to cross-training activities.
- Service Desk & Operations Support
- Manage incidents and service requests in accordance with agreed SLAs and operational procedures.
- Prioritise workloads effectively in a fast-paced support environment.
- Maintain a professional and customer-focused approach during high-pressure situations.
- ITIL and ITSM
- Utilise ITIL best practices to manage incidents, service requests, problems, changes, and service improvements.
- Use ITSM platforms such as ServiceNow, Jira Service Management, Zoho Desk, or equivalent solutions to manage support activities.
- Contribute to service reporting, trend analysis, and continuous service improvement initiatives.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline, or equivalent industry experience.
- Minimum of 5 years' experience in an IT Service Desk, Application Support, Helpdesk, or Technical Support environment.
- ITIL Foundation certification or strong knowledge of IT Service Management best practices.
- Experience using ITSM platforms such as ServiceNow, Jira Service Management, Zoho Desk, Freshservice, or equivalent.
- Strong working knowledge of Microsoft 365, Windows operating systems, and enterprise productivity tools.
- Experience supporting business applications such as ERP, CRM, finance, HR, project management, and cloud-based systems.
- Familiarity with scripting, automation, or data processing tools such as Python, PowerShell, or similar technologies.
- Excellent verbal and written communication skills.
- Strong analytical, troubleshooting, and problem-solving abilities.
- Ability to work independently and collaboratively within cross-functional teams.
Preferred Qualifications
- Microsoft 365, Azure, ITIL, or related technical certifications.
- Experience supporting ERP platforms such as SAP, Oracle, Microsoft Dynamics 365, NetSuite, or equivalent systems.
- Experience with CRM platforms such as Salesforce, Dynamics 365 CRM, HubSpot, or similar solutions.
- Knowledge of cloud platforms such as Microsoft Azure or Amazon Web Services (AWS).
- Experience with automation, reporting, and scripting tools including Python and PowerShell.
- Experience working within a Managed Service Provider (MSP), enterprise IT environment, or IT service provider organisation.
IT Support Analyst in Maidenhead employer: Data Controller, VE Ltd
At VE3, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our Maidenhead location provides a vibrant environment where employees can thrive, with ample opportunities for professional growth and development in the ever-evolving tech landscape. We are committed to employee well-being, offering competitive benefits and a supportive atmosphere that encourages teamwork and continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Maidenhead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Data Controller, VE Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Data Controller, VE Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Data Controller, VE Ltd!
✨Direct Apply to Data Controller, VE Ltd
Let's not forget to apply directly through the Data Controller, VE Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst in Maidenhead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Data Controller, VE Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Data Controller, VE Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Data Controller, VE Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
