At a Glance
- Tasks: Lead customer engagement strategies for major energy transformation programmes.
- Company: Join Smart DCC, a dynamic organisation shaping a greener future.
- Benefits: Enjoy flexible working, competitive salary, and generous leave options.
- Other info: Be part of a supportive team committed to personal and professional growth.
- Why this job: Make a real impact in the energy sector while developing your career.
- Qualifications: Experience in customer engagement and strong communication skills required.
The predicted salary is between 49500 - 60500 £ per year.
Together we're building a greener tomorrow. Connecting every home and business to a single, secure smart meter network is a huge undertaking. So you can imagine the scale – and variety – and opportunities for the people who'll help us do it.
Join Smart DCC as a Customer Engagement Partner and play a key role in shaping how major industry change programmes are understood, adopted and successfully delivered across the energy sector. This is an exciting opportunity to work at the heart of large-scale transformation initiatives, partnering with senior stakeholders, influencing customer outcomes, and ensuring the voice of the customer is embedded throughout complex programmes.
About the DCC: We’re powering Britain’s smarter, greener future. Today, we’re deeply invested in building a resilient, sustainable smart energy network that drives transformation. Our success is driven by curiosity, ambition, and tenacity. Tomorrow, we see vast opportunities for growth and development, contributing to decarbonisation and the Net Zero mission. We’ll continually develop Smart DCC, to fulfil our obligations to consumers, and achieve even more with our customers, partners, and each other.
How you will contribute to transforming the smart energy network and shaping the future:
- Lead the development and delivery of customer engagement strategies and plans for major change programmes and contract renewals.
- Assess the impact of change initiatives on customers, ensuring customer feedback and insights shape programme decisions and outcomes.
- Build strong relationships with internal and external stakeholders, providing expert guidance on best practice engagement approaches.
- Develop compelling messaging, communications and engagement materials tailored to diverse customer groups and stakeholders.
- Measure and evaluate engagement effectiveness, using data and insights to drive continuous improvement and customer advocacy.
What you need to bring:
- Proven experience planning and delivering customer engagement, stakeholder engagement or communications activity for large, complex transformation programmes.
- Strong stakeholder management, relationship-building and influencing skills, with the ability to engage confidently at all levels.
- Experience developing and implementing strategic engagement plans using customer insight and feedback to inform decision-making.
- Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences.
- A proactive, resilient and self-motivated approach, with the ability to manage multiple priorities in a fast-paced environment.
Benefits: While our mission is ambitious, we also prioritise balance, offering flexibility and support to help you thrive both personally and professionally. At DCC we reward fairly and recognise fully because our continued success depends on our people. We offer a competitive hybrid working policy of 8 office days per month for most roles, alongside competitive salaries, annual bonus opportunities linked to personal and company performance, pension contributions, generous annual leave, private healthcare and a range of flexible benefits that can be tailored to your needs.
As a Disability Confident member, DCC is committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, need a copy of this advert in an alternative format, or have any questions before applying, please contact Jessica Day - Recruitment Business Partner.
Join Smart DCC, a dynamic organisation where every day brings a chance to make a difference. We believe in our purpose. Together, we work as one team, always looking for ways to improve and support DCC’s role in a low‑carbon future.
Act with integrity: We treat everyone with kindness, consideration and respect. We keep our promises to our customers. And if something doesn’t feel right, we speak up.
Be accountable: You can depend on our word. We’re clear about our roles and we take the initiative, while respecting the processes we have in place.
Personal Development: Our training and development opportunities help you be your best self – from regular 1-2-1s all the way up to professional qualifications.
Group income protection: Provides a continuous income if you're unable to work due to illness or injury for more than 26 weeks.
Pension Plans: Our Capita Choice partners will match the salary contributions you make to your pension up to 5%, depending on your plan and time with us.
Flexible Holidays: Need more time off? Increase your standard 25 days of leave by buying extra to rest, spend time with family or satisfy your wanderlust.
Cycle to Work Scheme: We’re big on keeping things green. If you want to cycle to work, we'll loan you the gear through salary sacrifice to make it tax-efficient.
As we all transition to a new normal, we can help you find the hybrid working pattern that suits you and your team best.
Customer Engagement Partner employer: Data Communications Company
At DCC, we are committed to building a greener future while fostering a supportive and inclusive work environment. Our Manchester and London locations offer a dynamic culture that prioritises personal and professional growth, with extensive training opportunities and a flexible hybrid work policy. Join us to be part of a mission-driven team that values integrity, accountability, and collaboration, ensuring every employee can thrive and contribute to the energy transition.
Contact Details:
Data Communications Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Partner
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Data Communications Company. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Data Communications Company before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engagement Partner
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Data Communications Company:Your cover letter is your chance to shine! Tell us why you want to work at Data Communications Company specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Data Communications Company!
How to prepare for a job interview at Data Communications Company
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
