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For Companies At a Glance
- Tasks: Lead a team in solving complex network issues and ensure top-notch customer service.
- Company: Join a leading tech consultancy known for its expertise and customer focus.
- Benefits: Competitive salary, bonus opportunities, and a chance to grow your leadership skills.
- Why this job: Step into a leadership role while staying hands-on with cutting-edge networking technologies.
- Qualifications: CCNA or CCNP certification and experience in technical support or team leadership.
- Other info: Dynamic work environment with opportunities for professional development and client interaction.
We are looking to recruit a Network Support Lead for a leading technology consultancy. My client has a fantastic reputation in the market for combining deep technical expertise with outstanding customer service, specialising in LAN, Wi-Fi, Collaboration, and WAN technologies, supporting customers with innovative and secure IT solutions.
The Role
This is a hands-on technical leadership role, balancing operational oversight with direct involvement in solving complex network issues. You will act as a senior escalation point for the team, manage high-priority incidents, and ensure service levels are consistently met, all while maintaining excellent customer relationships. You will lead by example, mentoring and guiding the team while remaining actively involved in day-to-day technical activities. This is an excellent opportunity for a technically skilled network professional to step into a leadership position without losing hands-on engagement.
Key Responsibilities
- Lead and support the Service Desk team in day-to-day network and technical operations.
- Act as first point of escalation for complex technical issues, including Major Incidents and Priority 1 tickets.
- Oversee ticket resolution, monitoring alerts, and ensuring proactive service management.
- Schedule and coordinate onsite visits where technical expertise is required.
- Produce service reports and participate in client service review meetings.
- Develop and refine team processes and best practices to improve efficiency and service quality.
Required Skills & Experience
- Hands-on experience with Cisco networking technologies; CCNA minimum, CCNP preferred.
- Proven experience in a technical support or service desk environment, ideally in a senior or team lead capacity.
- Strong leadership skills, able to coach, mentor, and motivate technical staff.
- Excellent problem-solving, analytical, and troubleshooting abilities.
- Solid understanding of enterprise networking, infrastructure, and common IT technologies.
- Experience with ITSM or ticketing platforms (incident, request, change management).
- Strong communication skills, both written and customer-facing.
- Proactive, customer-focused mindset with strong ownership and accountability.
- Valid driving licence for client visits.
Desirable Skills
- Familiarity with monitoring and alerting tools to support proactive incident management.
- Experience with event-driven and microservices architectures or cloud networking.
- Exposure to ITIL framework and best practice processes.
Network Support Lead in Worcester employer: Data Careers
Contact Detail:
Data Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Support Lead in Worcester
✨Tip Number 1
Network with industry professionals! Attend tech meetups or webinars related to networking and IT. This is a great way to make connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills in practical ways. Consider setting up a personal project or contributing to open-source projects that showcase your expertise in Cisco technologies and network management.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios you might face as a Network Support Lead. We recommend doing mock interviews with friends or using online platforms to get feedback.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Network Support Lead in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Support Lead role. Highlight your hands-on experience with Cisco technologies and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. Don’t forget to mention your customer service skills – they’re super important to us!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled complex network issues in the past. We love seeing candidates who can think on their feet and come up with innovative solutions, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Data Careers
✨Know Your Tech Inside Out
Make sure you brush up on your Cisco networking knowledge, especially if you have CCNA or CCNP certifications. Be ready to discuss specific technologies and how you've applied them in past roles. This will show that you're not just a leader but also a hands-on expert.
✨Showcase Your Leadership Style
Prepare examples of how you've mentored or led teams in the past. Think about situations where you resolved complex issues or improved team processes. This will help demonstrate your leadership skills and your ability to motivate others.
✨Be Customer-Focused
Since the role involves maintaining excellent customer relationships, be prepared to share experiences where you went above and beyond for clients. Highlight your proactive approach to service management and how you handle high-priority incidents.
✨Practice Problem-Solving Scenarios
Expect to face technical scenarios during the interview. Practice articulating your thought process when troubleshooting complex network issues. This will showcase your analytical skills and your ability to think on your feet, which is crucial for this role.
