User Researcher
Do you have the right skills and experience for this role Read on to find out, and make your application.
Permanent
Location: UK - Remote
Salary: £50,000 - £55,000 (+ benefits)
Skills: User Research, UX Research, Qualitative Research, User-Centred Design, GDS / Government Digital Services
We are looking for an SC Cleared User Researcher to join a digital consultancy delivering user-centred services across UK Government and the wider public sector.
This role would suit someone who is naturally curious, confident engaging with both users and stakeholders, and keen to influence the wider service rather than simply produce research reports.
You'll plan and deliver research throughout the service lifecycle, helping multidisciplinary teams understand user needs, behaviours and motivations and turn those insights into evidence-based decisions.
Due to the nature of the work valid SC Cleared is required.
What you'll be doing
Planning and delivering qualitative user research across digital services
Selecting appropriate research methods based on user and service needs
Conducting interviews, usability testing, contextual research and other research activities
Analysing findings and translating them into clear, actionable insights
Communicating research effectively to designers, developers, analysts and stakeholders
Facilitating workshops and collaborative sessions
Working closely with Interaction Designers, Content Designers and Service Designers
Ensuring user needs remain central throughout discovery, design and delivery
Helping teams identify assumptions, validate ideas and make evidence-based decisions
Contributing to the wider design and improvement of end-to-end services
What we're looking for
Strong professional experience within User Research / UX Research
Excellent qualitative research skills
Experience independently planning and facilitating research
Strong interviewing, usability testing and research analysis capability
Ability to communicate complex findings clearly and concisely
Confidence presenting insights and recommendations to stakeholders
Experience working within multidisciplinary xohmjla delivery teams
Strong understanding of user-centred design principles
Comfortable facilitating workshops and collaborative sessions
Interest in wider service design and experience improvement
Highly desirable
Previous experience delivering research within UK Government or the wider public sector
Experience working within GDS / Government Digital Service environments
Understanding of the Government Service Standard and service assessments
Experience conducting research across discovery, alpha, beta and live services
Experience researching with users who have accessibility or assisted-digital needs
Previous consultancy or client-facing experience
User Researcher in Wandsworth employer: Data Careers
Join a dynamic and innovative IT consultancy in Northfleet, where collaboration and inclusivity are at the heart of our work culture. We offer competitive salaries, bonuses, and a flexible working arrangement that allows you to balance office and home life effectively. With a strong focus on employee growth and development, we provide ample opportunities for you to advance your career while making a meaningful impact in the industry.
