Voice Engineer

An exciting opportunity to broaden your technical skills and grow your career. We are looking for an experienced Voice SME / Voice & Network Engineer to join our small, highly skilled technical team. This is an exciting opportunity for someone who has a strong background in Voice technologies and wants to broaden their experience across networking and data networking.

While Voice will remain a key focus of the role, you will have the opportunity to develop your networking skills and gain hands-on experience across a much wider range of technologies. Working within a small team means no two days are the same. Rather than being restricted to a narrow technical function, you will have the opportunity to get involved in different areas of the environment, work alongside experienced colleagues, take ownership of technical issues and develop new skills. This role would suit someone who is technically curious, enjoys solving problems and is looking for a role where they can continue learning and develop their career.

The Opportunity

As a Voice & Network Engineer, you will support, maintain and troubleshoot voice and networking infrastructure across the organisation. You will use your existing Voice expertise while developing your knowledge of wider networking technologies, including LAN/WAN, network monitoring, security and wireless. You will have the opportunity to work across a broad range of technologies, giving you valuable exposure and helping you build a more rounded technical skill set.

Key responsibilities

• Configure, install, maintain and reconfigure network and voice hardware and software.
• Support and troubleshoot Cisco CUCM, Cisco UCCE, SIP and Microsoft Teams environments.
• Investigate, diagnose and resolve Voice and network incidents within agreed SLA tolerances.
• Troubleshoot network connectivity, performance and infrastructure issues.
• Support the planning, installation, upgrade, operation and maintenance of LAN and WAN environments supporting data and voice services.
• Carry out network surveys to establish connectivity and infrastructure requirements.
• Use network management and monitoring tools to investigate issues and monitor network performance.
• Use tools such as SolarWinds to collect network load and performance statistics and produce routine reports.
• Install and remove hardware and software in accordance with agreed procedures and standards.
• Maintain accurate configuration and asset management records following hardware and software changes.
• Carry out defined system backup and restoration activities where required.
• Work with internal teams, users, suppliers and third parties to investigate and resolve technical issues.
• Support escalated incidents and provide first-level technical support where required.
• Identify opportunities to make better use of existing network and voice infrastructure.
• Assist with more complex technical problems, working with experienced colleagues and external specialists where necessary.
• Participate in a 24-hour on-call and out-of-hours rota, typically one week in four.

Essential experience

• Strong Voice background and a genuine interest in developing networking expertise.
• Voice Cisco CUCM Cisco UCCE SIP Voice networking / VoIP Microsoft Teams.
• Strong Voice troubleshooting and fault-finding experience.
• Good understanding of LAN/WAN.
• Network troubleshooting and fault diagnosis.
• Experience with network monitoring and management tools SolarWinds.
• Good understanding of network performance and connectivity.

Desirable experience

• Experience in any of the following would be advantageous: Cisco LAN/WAN Firewalls - Cisco, Check Point or Palo Alto, Cisco ISE 802.1X / MAB, Cisco Wireless, Additional Cisco networking technologies.

You do not need to be an expert across every technology listed above. We are particularly interested in someone with a strong Voice foundation who is keen to learn, develop and broaden their networking skills.

Why join us?

• Develop your career: This role provides a genuine opportunity to expand beyond your existing Voice expertise and develop into a more rounded Voice & Network professional.
• Work in a small, collaborative team: Being part of a small team means you won't be confined to one area of responsibility.
• Variety in your day-to-day work: If you enjoy doing different things, this is a role where you can make an impact.
• Build a broader technical skill set: Your existing Voice expertise will be highly valued, while the role gives you the opportunity to develop further in various areas.
• Make a difference: In a smaller team, your contribution is visible.

The ideal candidate

We are looking for a Voice SME who wants more. Someone who already has strong technical knowledge in Voice, but doesn't want their career to remain limited to one technology. You will be a natural problem solver, comfortable working independently but equally happy collaborating with colleagues, suppliers and users. Most importantly, you'll have the curiosity and enthusiasm to learn new technologies and develop your career.

If you're a strong Voice engineer looking for the opportunity to become a broader Voice & Network Engineer, this could be an excellent next step in your career.