Field Operations Manager Permanent Location: Crewe - onsite 5 days a week Salary: £40,000 - £45,000 (+ benefits) We are recruiting for a Field Operations Manager to join a growing organisation based in the South Cheshire area. This is a hands-on operational leadership role with responsibility for managing teams working across customer sites, ensuring work is planned effectively, service standards are achieved and operational issues are resolved quickly. We are particularly interested in speaking with candidates who have experience managing field-based employees. You may currently be working within field service, maintenance engineering, facilities, logistics, transport, utilities or another operational environment where teams are working across multiple customer locations. You do not need to come from a specific industry. The key requirement is strong people management experience combined with the ability to organise field activity, manage performance and maintain high levels of customer service. The role You will be responsible for the day-to-day management and performance of field-based operational teams, working closely with colleagues across customer service and commercial functions. Key responsibilities will include: Leading, motivating and developing a team of field-based employees. Planning and coordinating operational activity across customer sites. Ensuring work is completed on time and agreed service levels are achieved. Managing individual and team performance against operational KPIs. Responding quickly to operational issues, urgent requirements and changing priorities. Working closely with internal teams to coordinate time-critical customer requirements. Monitoring operational performance, costs and service levels. Using operational data to identify trends, bottlenecks and opportunities for improvement. Setting clear objectives and managing performance issues where required. Identifying training and development requirements across the team. Supporting teams during operational difficulties and providing clear direction. Implementing new processes, procedures and operational improvements. Promoting a culture of accountability, safety, continuous improvement and excellent customer service. Ensuring relevant health
Field Operations Manager in Stoke-on-Trent employer: Data Careers
Join a dynamic and innovative IT consultancy in Northfleet, where collaboration and inclusivity are at the heart of our work culture. We offer competitive salaries, bonuses, and a flexible working arrangement that allows you to balance office and home life effectively. With a strong focus on employee growth and development, we provide ample opportunities for you to advance your career while making a meaningful impact in the industry.
