End User Device Technician - Contract in Reading

Job Description

EUD Technician

Gloucester (travelling to sites in Gloucestershire 5 days per week)

6 Month Contract

Rate : £200 per day (Inside IR35)

Essential Skills : EUD device support experience, AD, Excgange, Windows 10 / 11, MS Office, Outlook etc. also clean and current UK driving license, eligibility to obtain Security Clearance, (5 years UK residence)

This role is central to ensuring users have reliable, secure, and up-to-date hardware and software to support their work. You\’ll be responsible for managing incidents and requests, performing upgrades and replacements, and supporting the growing suite of conference technologies.

• Provide hands‑on support for end user devices including desktops, laptops, mobile devices, and peripherals.
• Diagnose and resolve hardware and software issues across Windows and mobile platforms.
• Manage device lifecycle activities including upgrades, replacements, and disposals.
• Respond to and resolve incidents and service requests in line with SLAs.
• Maintain accurate asset records and contribute to asset lifecycle planning.
• Support and improve conferencing technologies (e.g., Teams Rooms, AV setups).
• Collaborate with other ICT teams to ensure seamless service delivery.
• Identify opportunities for service improvement and contribute to process enhancements.