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- Tasks: Lead client programmes, ensuring high-quality delivery and strong relationships.
- Company: Dynamic company focused on employee programmes and client satisfaction.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing client experiences and driving programme success.
- Qualifications: Experience in client services, project management, and excellent communication skills.
- Other info: Join a supportive team with a focus on innovation and account growth.
The predicted salary is between 27000 - 34000 £ per year.
Location: Hybrid - 2 days in the office, 3 days remotely Newport Pagnell
Salary: £27,000 - £34,000
Role Purpose
Working within the Employee Programmes team, the Client Services Manager is responsible for the successful delivery of client programmes to a high standard, while maximising revenue and profitability. The role focuses on client satisfaction and retention, as well as identifying opportunities to grow existing accounts.
Key Objectives
- Deliver high-quality client programmes that meet agreed objectives, timelines, and budgets
- Ensure strong client relationships, satisfaction, and long-term retention
- Identify and develop new revenue opportunities within existing client accounts
- Maximise programme profitability through effective project and financial management
Key Responsibilities
- Act as the lead contact for assigned client programmes
- Oversee end-to-end programme delivery, coordinating internal teams and suppliers
- Act as an escalation point for participant and client queries
- Own and deliver programme communication plans
- Manage platform configuration, reporting, and website content
- Ensure accuracy and security of programme and client data
- Produce programme analytics and reports
- Create design briefs and manage creative delivery
- Work with technical teams to manage development requirements
- Lead client meetings and follow-up actions
- Project manage timelines, records, and communications
- Coordinate global resources supporting programmes
- Support financial management including invoicing
- Identify and support account growth opportunities
- Ensure work is scoped, approved, and accurately time recorded
Essential:
- Significant client services experience
- Strong project management capability
- Budget and cost management experience
- Excellent communication and interpersonal skills
- Commercial awareness
- Strong organisational and time management skills
- Experience working with technology platforms and data
Desirable:
- Experience in employee programmes or performance improvement
- Data-driven or technology-enabled environment experience
Client Services Manager in Newport Pagnell employer: Data Careers
Contact Detail:
Data Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in Newport Pagnell
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Client Services Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to client services. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience in project management and client satisfaction.
✨Tip Number 3
Showcase your skills through a portfolio or case studies. If you’ve successfully managed client programmes before, we suggest putting together a few examples that highlight your achievements and how you maximised revenue and client satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Client Services Manager in Newport Pagnell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Manager role. Highlight your client services experience and project management skills, as these are key for us. Use specific examples that showcase your ability to deliver high-quality programmes.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about client satisfaction and how you’ve successfully managed client relationships in the past. Keep it engaging and relevant to the role.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use bullet points to clearly outline your experience with budget management, communication, and organisational skills. We want to see how you can contribute to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Data Careers
✨Know Your Client Services Inside Out
Make sure you understand the key responsibilities of a Client Services Manager. Familiarise yourself with client satisfaction strategies and how to identify growth opportunities within existing accounts. This will show your potential employer that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Showcase Your Project Management Skills
Prepare examples of your project management experience, especially in delivering client programmes. Be ready to discuss how you've managed timelines, budgets, and team coordination in past roles. This will demonstrate your capability to oversee end-to-end programme delivery effectively.
✨Communicate Clearly and Confidently
Since excellent communication is essential for this role, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your answers during the interview. This will help you convey your experiences in a concise and impactful way.
✨Research the Company and Its Clients
Take some time to learn about the company’s values, culture, and the types of clients they serve. Understanding their approach to client services will allow you to tailor your responses and show how you can contribute to their success. Plus, it’ll impress them that you’ve done your homework!
