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For Companies At a Glance
- Tasks: Install and support end user devices while travelling across Hampshire and Oxfordshire.
- Company: Join a UK policing organisation delivering vital ICT services.
- Benefits: Competitive daily rate, vehicle provided, and potential for contract extension.
- Why this job: Make a real difference by supporting frontline officers with essential tech.
- Qualifications: 2+ years in field IT support and strong knowledge of Windows 10 and Azure AD.
- Other info: Enjoy a dynamic role with opportunities for professional growth.
The predicted salary is between 50000 - 70000 £ per year.
Location: Hybrid - home based with frequent travel to sites across Hampshire or Oxfordshire
Rate: £250 per day (Inside IR35)
Contract: 6 months initially, likely extension
Start: ASAP
Additional: Vehicle and fuel card provided for site visits
The Organisation
Our client is a UK policing organisation, delivering critical ICT services that directly support frontline and operational policing. Reliability, professionalism and security are essential in everything they do.
The Role
This is a field-based End User Devices (EUD) role providing hands-on installation, maintenance and support of ICT and voice devices across a wide geographic area. You will be a visible, customer-facing presence, ensuring officers and staff have the equipment they need to work effectively. The role requires regular travel to Hampshire or Oxfordshire-based sites, Monday to Friday, and would suit an engineer who is comfortable working independently in live operational environments.
Key Responsibilities
- Install, configure and support end user devices including laptops, mobiles and hardware peripherals
- Diagnose and repair hardware and connectivity issues on site
- Set up and support Windows 10 devices, including user connectivity and authentication
- Work with Azure AD, SCCM and voice communications platforms
- Respond to service tickets and incidents, meeting agreed SLAs
- Liaise confidently with end users and third-party suppliers
- Maintain accurate records of work undertaken
Skills and Experience
- At least 2 years' experience in a field-based IT support or engineering role
- 4+ years' experience installing, repairing and supporting IT equipment and network connectivity
- Strong hands-on knowledge of end user device hardware and peripherals
- Practical experience with Windows 10, Azure AD, SCCM and voice comms
- Experience working to SLAs in a service-led environment
- Clear, professional communication skills
Location & Travel
- You must be based in or near Hampshire or Oxfordshire
- Willingness to undertake frequent travel to local sites is essential
- Full, clean UK driving licence required
- Vehicle provided for site visits (hire vehicle available for non-commutable journeys)
Security & Eligibility
Current NPPV3, SC or DV clearance is highly desirable. Eligibility for NPPV3 is essential.
To be eligible, you must:
- Be a full-time UK resident with the right to work in the UK (no visa sponsorship)
- Have lived and worked in the UK continuously for the past 5 years, without extended periods overseas
EUD Engineer in Newbury employer: Data Careers
Contact Detail:
Data Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EUD Engineer in Newbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to EUD roles. We recommend setting up mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Show off your skills! If you have a portfolio or examples of past projects, bring them along to interviews. This gives potential employers a tangible sense of what you can do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace EUD Engineer in Newbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the EUD Engineer role. Highlight your experience with end user devices, Windows 10, and any relevant IT support roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your hands-on experience and how you can contribute to our client's mission in policing.
Show Off Your Communication Skills: Since this role involves liaising with end users and third-party suppliers, make sure to showcase your clear and professional communication skills in your application. We love candidates who can communicate effectively!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Data Careers
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of end user devices, especially Windows 10, Azure AD, and SCCM. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting you've done in the field.
✨Showcase Your Customer Service Skills
Since this role involves being a customer-facing presence, think of examples where you've successfully communicated with users or resolved their issues. Highlight your ability to maintain professionalism under pressure and how you ensure users feel supported.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like diagnosing a hardware issue on-site. Practice articulating your thought process and the steps you would take to resolve such problems, demonstrating your problem-solving skills.
✨Understand the Organisation's Values
Familiarise yourself with the policing organisation's mission and values. Be prepared to explain how your work ethic aligns with their focus on reliability, professionalism, and security, showing that you're not just a techie but also a good fit for their culture.
