At a Glance
- Tasks: Lead and develop delivery teams while managing complex technology projects.
- Company: Leading technology consultancy with a focus on innovation and customer success.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and practical improvements.
- Why this job: Make a real impact by improving delivery processes and supporting customer outcomes.
- Qualifications: Experience in senior delivery leadership within technology or consultancy environments.
The predicted salary is between 90000 - 100000 £ per year.
Permanent Location: London / Hybrid - 2-3 days per week
Salary: £90,000 - £100,000 (+ benefits)
We're looking to recruit a Head of Client Delivery for a leading technology consultancy. This is a senior leadership role for someone who has managed complex technology delivery across multiple customers, teams and workstreams. The organisation is looking for someone who can bring structure, consistency and commercial focus to a busy delivery environment, while helping teams deliver great outcomes for customers.
You'll lead a team of delivery professionals, support senior customer relationships, improve visibility around delivery performance, and help create clearer, more consistent ways of working across the business.
The role is London-focused, with hybrid working expected around 2-3 days per week in the office.
The Role
As Head of Client Delivery, you will oversee delivery performance across a broad range of technology-led customer engagements. You'll work closely with senior stakeholders across delivery, commercial, operations and technology teams to ensure customer commitments are well managed, risks are visible, and delivery teams have the structure and support they need to succeed.
Key responsibilities will include:
- Leading, coaching and developing a team of delivery managers and related delivery professionals
- Overseeing delivery across multiple customer accounts, projects and service commitments
- Improving consistency around planning, reporting, governance and customer communication
- Acting as a senior escalation point for complex delivery issues
- Supporting teams with risks, blockers, prioritisation and customer challenges
- Improving visibility of delivery performance for senior leadership
- Working closely with commercial and account teams to support customer outcomes
- Helping to create clearer, more repeatable ways of working across delivery teams
- Supporting better forecasting, planning and resource visibility
- Driving practical improvements that help the business deliver more effectively at scale
What We're Looking For
We're looking for an experienced delivery leader who has operated in a customer-facing technology environment and is comfortable managing delivery across multiple customers, contracts or programmes. You'll need experience in most of the following:
- Senior delivery leadership within a technology, software, consultancy, systems integration, managed services or professional services environment
- Managing delivery across multiple customer accounts, projects, programmes or services
- Leading and developing delivery teams
- Handling senior customer relationships and escalations
- Improving delivery processes, reporting and ways of working
- Managing risk, dependencies, prioritisation and delivery performance
- Working closely with commercial, operational and technical stakeholders
- Balancing customer expectations with business priorities
- Strong commercial awareness, including forecasting, revenue delivery, change control and contractual commitments
- Experience across different delivery approaches, such as agile, hybrid or waterfall
- Experience in complex enterprise, regulated, outsourced technology, public sector, defence, financial services, utilities, healthcare or infrastructure environments could all be relevant.
Personal Attributes
This role would suit someone who is:
- Pragmatic, confident and commercially aware
- Comfortable working with senior customers and internal leadership teams
- Able to bring clarity and structure to a complex environment
- Calm under pressure and confident handling escalations
- Strong at developing people and improving team performance
- Collaborative, proactive and able to influence across teams
- Focused on practical improvement rather than unnecessary bureaucracy
- Energetic, positive and delivery-focused
Head of Delivery - Software Support in London employer: Data Careers
As an Azure Infrastructure/Cloud Engineer with us, you'll be part of a dynamic and innovative team that values collaboration and professional growth. Our home-based work model, combined with occasional onsite meetings in Southampton, offers you the flexibility to balance your personal and professional life while enjoying competitive salaries and excellent benefits. We are committed to fostering a supportive work culture that encourages continuous learning and development, making us an exceptional employer for those seeking meaningful and rewarding careers in cloud technology.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Delivery - Software Support in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Data Careers or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Data Careers.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Data Careers.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Data Careers that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Head of Delivery - Software Support in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Data Careers.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Data Careers and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Data Careers
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Data Careers uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
