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For Companies At a Glance
- Tasks: Lead a team in solving complex network issues and ensure top-notch service delivery.
- Company: Join a leading tech consultancy known for its expertise and customer service.
- Benefits: Competitive salary, bonus opportunities, and a chance to grow your career.
- Why this job: Step into a leadership role while staying hands-on with cutting-edge networking technologies.
- Qualifications: CCNA/CCNP certified with strong leadership and problem-solving skills.
- Other info: Dynamic work environment with opportunities for professional development.
The predicted salary is between 65000 - 75000 £ per year.
We are looking to recruit a Senior Network Engineer for a leading technology consultancy. My client has a fantastic reputation in the market for combining deep technical expertise with outstanding customer service. The business specialises in LAN, Wi-Fi, Collaboration, and WAN technologies, supporting customers with innovative and secure IT solutions.
The Role
This is a hands-on technical leadership role, balancing operational oversight with direct involvement in solving complex network issues. You will act as a senior escalation point for the team, manage high-priority incidents, and ensure service levels are consistently met, all while maintaining excellent customer relationships. You will lead by example, mentoring and guiding the team while remaining actively involved in day-to-day technical activities. This is an excellent opportunity for a technically skilled network professional to step into a leadership position without losing hands-on engagement.
Key Responsibilities
- Lead and support the Service Desk team in day-to-day network and technical operations.
- Act as first point of escalation for complex technical issues, including Major Incidents and Priority 1 tickets.
- Oversee ticket resolution, monitoring alerts, and ensuring proactive service management.
- Schedule and coordinate onsite visits where technical expertise is required.
- Produce service reports and participate in client service review meetings.
- Develop and refine team processes and best practices to improve efficiency and service quality.
Required Skills & Experience
- Hands-on experience with Cisco networking technologies; CCNA minimum, CCNP preferred.
- Proven experience in a technical support or service desk environment, ideally in a senior or team lead capacity.
- Strong leadership skills, able to coach, mentor, and motivate technical staff.
- Excellent problem-solving, analytical, and troubleshooting abilities.
- Solid understanding of enterprise networking, infrastructure, and common IT technologies.
- Experience with ITSM or ticketing platforms (incident, request, change management).
- Strong communication skills, both written and customer-facing.
- Proactive, customer-focused mindset with strong ownership and accountability.
- Valid driving licence for client visits.
Desirable Skills
- Familiarity with monitoring and alerting tools to support proactive incident management.
- Experience with event-driven and microservices architectures or cloud networking.
- Exposure to ITIL framework and best practice processes.
Senior Network Engineer in Droitwich employer: Data Careers
Contact Detail:
Data Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Network Engineer in Droitwich
✨Tip Number 1
Network your way to success! Reach out to professionals in the industry, attend meetups, and join online forums. Building connections can lead to job opportunities that aren't even advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in network engineering. This gives potential employers a tangible look at what you can do.
✨Tip Number 3
Prepare for interviews like a pro! Research common interview questions for Senior Network Engineers and practice your responses. Be ready to discuss your hands-on experience and how you've solved complex issues in the past.
✨Tip Number 4
Don't forget to apply through our website! We have a range of exciting opportunities, and applying directly can give you an edge. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Senior Network Engineer in Droitwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Network Engineer role. Highlight your hands-on experience with Cisco technologies and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. Don’t forget to mention your customer-focused mindset and problem-solving skills!
Showcase Your Technical Skills: In your application, be sure to showcase your technical expertise, especially in LAN, Wi-Fi, and WAN technologies. We love seeing specific examples of how you've tackled complex network issues in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Data Careers
✨Know Your Tech Inside Out
Make sure you brush up on your Cisco networking knowledge, especially if you have CCNP certification. Be ready to discuss specific technologies you've worked with and how you've solved complex network issues in the past.
✨Showcase Your Leadership Skills
Since this role involves mentoring and leading a team, prepare examples of how you've successfully guided others. Think about times when you've resolved high-priority incidents or improved team processes, and be ready to share those stories.
✨Demonstrate Customer Focus
This consultancy values outstanding customer service, so be prepared to talk about how you've maintained excellent relationships with clients. Share instances where your proactive approach made a difference in service delivery.
✨Familiarise Yourself with ITSM Tools
As experience with ITSM or ticketing platforms is crucial, make sure you can discuss your familiarity with these tools. Highlight any specific platforms you've used and how they helped you manage incidents effectively.