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- Tasks: Provide top-notch support to clients and handle their queries via phone and email.
- Company: Join a growing team in a rewarding customer service environment.
- Benefits: Competitive salary, benefits, and opportunities for career growth.
- Why this job: Make a real difference by helping clients and enhancing their experience.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Fast-paced environment with a focus on teamwork and client satisfaction.
The predicted salary is between 27000 - 28000 £ per year.
Permanent Location: Amersham (Office Based)
Salary: £28,000 (benefits)
Are you looking for a rewarding customer service role where you can build strong client relationships and provide high-quality support? We are looking for a Customer Support Executive to join a growing team that helps clients manage their day-to-day queries and ensure they get the best possible service. This role is ideal for someone with experience in customer support, client services, administration, call centre work, or service delivery who enjoys problem-solving and delivering an excellent customer experience.
What you’ll be doing:
- Acting as a key point of contact for clients handling inbound queries via phone and email.
- Offering clear, friendly, and professional customer support to help clients use systems and processes effectively.
- Maintaining accurate information and ensuring data is updated promptly.
- Building positive relationships and delivering a consistently high customer experience.
- Identifying opportunities to improve processes and resolve issues efficiently.
- Working closely with internal teams to ensure smooth service delivery.
- Supporting a range of administrative tasks to help clients and the wider team.
What we’re looking for:
- Experience in a customer service, customer support, client services, or administrative role.
- Confident communication skills with the ability to build trust and rapport.
- Strong attention to detail and accuracy when handling information.
- Ability to prioritise tasks and stay organised in a fast-paced environment.
- Positive proactive attitude with a focus on excellent service.
Key Skills:
- Building
- Construction
- Hospital management
- Cardiac Surgery
- EMC
- Kitchen
Employment Type: Full-Time
Experience: years
Yearly Salary: £27,000 - £28,000
Customer Support Executive employer: Data Careers
Contact Detail:
Data Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be handling client queries, being clear and friendly is key. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and helps you figure out if the company is the right fit for you. Think about what you want to know about their customer support processes!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support and client services. We want to see how you've built strong relationships and delivered excellent service in previous roles, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Support Executive role. Share specific examples of how you've solved problems and improved customer experiences.
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your confident communication style. Keep it friendly and professional, just like we do at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Data Careers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Executive role. Familiarise yourself with the key responsibilities and think about how your past experiences align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Support Executive, strong communication is crucial. During the interview, practice clear and friendly communication. Use examples from your previous roles to demonstrate how you've effectively handled client queries and built relationships. This will highlight your ability to connect with clients.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer issues. Prepare a few scenarios where you successfully resolved problems in the past. This will showcase your problem-solving skills and your proactive attitude towards delivering excellent service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer support, or how they measure success in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
