Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for participant queries and ensure top-notch service.
- Company: Join a dedicated Employee Programmes Team focused on delivering quality experiences.
- Benefits: Enjoy a competitive salary and the chance to work in a supportive environment.
- Why this job: Great opportunity to develop skills while making a real impact on participants' experiences.
- Qualifications: Customer service experience and proficiency in Microsoft Outlook are essential.
- Other info: Ideal for those living in Milton Keynes, Bedford, or nearby areas.
The predicted salary is between 20800 - 36400 £ per year.
This role sits within a dedicated Employee Programmes Team and serves as the first point of contact for all participant-related email communications, both inbound and outbound. The primary focus is to ensure a high-quality service experience for all programme participants, in line with agreed service standards.
Key Responsibilities:
- Manage dedicated programme mailboxes, ensuring all queries are responded to within established service levels.
- Develop and maintain strong working relationships with programme stakeholders by providing timely and effective support.
- Liaise with global technical support teams to investigate and resolve participant-related issues.
- Coordinate with internal participant care teams to ensure reward and redemption queries are handled promptly and accurately.
- Provide ongoing administrative support across various aspects of the programme.
- Support the maintenance of key documentation such as process guides, trackers, and client reports.
- Offer assistance across other specialist departments and team projects when capacity allows.
Person Specification:
- Proficiency in Microsoft Outlook and experience using database systems.
- Background in a customer service or support-focused environment.
- Strong interpersonal skills and the ability to build rapport with programme participants.
- Excellent communication skills, both written and verbal.
- Effective time and task management abilities.
- Strong problem-solving skills and the ability to see participant queries through to resolution.
- High attention to detail and commitment to quality.
- Additional language skills (written and verbal) are advantageous but not essential.
This role is commutable from Milton Keynes, Bedford, Northampton, Newport Pagnell and Buckingham.
Client Services Administrator employer: Data Careers Ltd
Contact Detail:
Data Careers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Administrator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Client Services Administrator role. Understanding the specific tasks, like managing programme mailboxes and liaising with technical support teams, will help you tailor your approach during interviews.
✨Tip Number 2
Highlight your customer service experience in conversations. Since this role focuses on providing a high-quality service experience, sharing examples of how you've successfully managed client queries or built rapport with customers can set you apart.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing scenarios where you've resolved issues effectively. This will show that you can handle participant-related problems, which is crucial for this position.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when you're preparing for interviews or discussions about the role.
We think you need these skills to ace Client Services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise your proficiency in Microsoft Outlook and any database systems you've used, as these are key requirements for the position.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your strong interpersonal skills and ability to build rapport with programme participants. Provide specific examples of how you've successfully managed queries or provided support in previous roles.
Showcase Problem-Solving Skills: Include examples in your application that illustrate your problem-solving abilities. Describe situations where you resolved participant-related issues effectively, showcasing your attention to detail and commitment to quality.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your communication skills and attention to detail, which are crucial for this role.
How to prepare for a job interview at Data Careers Ltd
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your ability to build rapport and resolve issues effectively.
✨Demonstrate Your Organisational Skills
The job requires effective time and task management. Discuss how you prioritise tasks and manage your time efficiently, perhaps by sharing a situation where you successfully juggled multiple responsibilities.
✨Familiarise Yourself with Microsoft Outlook
As proficiency in Microsoft Outlook is essential, make sure you're comfortable discussing its features. You might even want to mention any specific functions you use regularly that could benefit the role.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle participant-related issues. Prepare a few scenarios where you've had to think critically and solve problems, demonstrating your strong problem-solving skills.
