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- Tasks: Manage outbound operations, ensure order accuracy, and conduct quality control on fresh produce.
- Company: Dastgyr UK Limited is revolutionising global commerce with tech-driven solutions for retailers and wholesalers.
- Benefits: Join a well-funded company with ESOPs, dynamic roles, and opportunities for international growth.
- Why this job: Be part of a bold team reshaping the future of B2B retail in an innovative culture.
- Qualifications: 5-7 years in fresh produce, strong communication skills, and ability to manage night shifts required.
- Other info: Opportunity to grow with a company aiming to go public by 2026.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Operations Manager (Fresh Produce)
Location: London, United Kingdom
Company Overview:
At Dastgyr UK Limited, we’re on a mission to revolutionize the way businesses connect, source, and grow. We create seamless, tech-driven solutions that empower retailers and wholesalers to thrive in an ever-changing global landscape.
Since our journey began, we’ve raised $37 million in Series A funding, backed by renowned investors like SOSV, KFW, Cedar Mundi, ADB, OTF, and many others who share our vision. Today, our business spans 15+ countries across 5 continents, supported by a global team operating out of 5 offices worldwide.
Our success is fueled by a relentless drive to excel, a commitment to acting like owners, and a shared belief in helping each other grow. By staying on the offence, moving at lightning speed, and fostering clear communication, we’ve built a culture that drives innovation and pushes boundaries.
Our Vision
We’ve achieved incredible early success, and we’re scaling aggressively to build on this momentum. Our focus is now on expanding operations, innovating offerings, and transforming the fresh produce and imported F&B sector in the UK. By the end of 2025, we aim to achieve $20 million GMV in the UK, and by 2026, we will be live in 3 key global markets: the UK, USA, and Germany.
Our trajectory is bold and ambitious, but it’s grounded in a culture of ownership, excellence, and innovation. At Dastgyr, you’ll be part of a team that doesn’t just grow a business—we’re reshaping the future of global commerce. Together, we’re creating a diverse, dynamic company where bold ideas, exceptional talent, and global impact redefine what’s possible in B2B retail.
Join us in shaping the future of commerce.
Job Responsibilities:
Outbound Operations & Order Accuracy
Validate daily inventory and coordinate seamless, accurate dispatches to customers.
Ensure all orders are double-checked for product type and quantity, with visual documentation to back every dispatch.
Proactively share dispatch confirmations and shipment evidence with customers to prevent downstream disputes.
Partner with the demand team to prioritize and meet cut-off times, ensuring timely customer delivery experiences.
Inbound Quality Control (QC) and Seller Feedback
Conduct sample-based QC on inbound shipments (minimum 10%) and record results in calibrated QC forms.
Email sellers within 8 hours of receipt with a clear QC summary and visual proof of any defects or issues.
Ensure transparency and traceability in every QC cycle to help sellers improve product quality and consistency.
Identify quality-impacting delays or temperature breaches during transit using logs and timestamps.
File freight claims within 12 hours of receipt and follow up to ensure swift closure and accountability.
Collaborate with logistics to improve future shipment reliability and prevent repeat issues.
Weekly Experience Reporting
Compile and submit weekly reports detailing:
Orders fulfilled and accuracy rates
Claims raised and resolved (including response and resolution times)
QC issues flagged per seller
NPS insights and customer feedback summaries
Identification of most problematic SKUs and recurring customer issues
Qualifications:
5–7 years of dedicated fresh produce experience, claims management, and last-mile operations in a high-touch B2B or retail environment.
Strong communication and problem-solving skills with a bias for empathy and customer-centricity.
Proven ability to manage night shifts (7:00 PM – 4:00 AM) with consistent presence 6 days a week at our last-mile partner warehouse.
Comfortable with physical warehouse presence and self-managed travel during off-peak hours.
Highly organised and detail-oriented; skilled in digital tools for documentation, reporting, and visual communication (Google Sheets, Drive, etc.).
Experience working with NPS, CSAT, or other customer feedback systems is a strong plus.
Autonomous, resilient and calm under pressure, especially when resolving urgent or high-impact customer issues.
What We Offer:
Become part of a well-funded Series A powerhouse with $37 million raised, poised to revolutionise global markets and redefine industry standards.
Join a company aiming to go public by 2026, giving you the opportunity to grow alongside us during this exciting journey.
Take on a dynamic role with the chance to expand into international markets, shaping the future of cross-border commerce.
Unlock the potential of ESOPs that could translate into life-changing wealth, paving the way to financial independence and beyond.
Collaborate with a dynamic team of serial entrepreneurs driven by the mission to solve the global cross-border challenge at scale and transform the way businesses connect.
Please apply by sending your updated resume to laraib.adnan@dastgyr.com
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Operations Manager (Fresh Produce) employer: Dastgyr Technologies (Pvt.) Limited
Contact Detail:
Dastgyr Technologies (Pvt.) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager (Fresh Produce)
✨Tip Number 1
Familiarise yourself with the fresh produce industry and its specific challenges. Understanding the nuances of supply chain management, quality control, and customer service in this sector will give you a significant edge during interviews.
✨Tip Number 2
Network with professionals in the fresh produce and B2B retail sectors. Attend industry events or join relevant online forums to connect with potential colleagues or mentors who can provide insights and possibly refer you to opportunities at Dastgyr.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've successfully managed operational challenges in previous roles. Be ready to discuss these scenarios in detail during your interview to showcase your experience and approach.
✨Tip Number 4
Research Dastgyr's mission and recent developments thoroughly. Being able to articulate how your values align with their vision for innovation and growth will show your genuine interest in the company and the role.
We think you need these skills to ace Operations Manager (Fresh Produce)
Some tips for your application 🫡
Understand the Company: Before applying, take some time to understand Dastgyr UK Limited's mission and values. Familiarise yourself with their focus on innovation in the fresh produce sector and how they aim to reshape global commerce.
Tailor Your CV: Make sure your CV highlights relevant experience in fresh produce, claims management, and last-mile operations. Use specific examples that demonstrate your problem-solving skills and customer-centric approach.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for Dastgyr's vision. Mention how your skills align with their goals and how you can contribute to their ambitious plans.
Highlight Relevant Skills: In your application, emphasise your organisational skills, attention to detail, and proficiency with digital tools like Google Sheets. Mention any experience with customer feedback systems, as this is a strong plus for the role.
How to prepare for a job interview at Dastgyr Technologies (Pvt.) Limited
✨Showcase Your Fresh Produce Expertise
Make sure to highlight your 5–7 years of experience in the fresh produce sector. Be prepared to discuss specific challenges you've faced and how you've successfully navigated them, especially in a B2B or retail environment.
✨Demonstrate Problem-Solving Skills
Dastgyr values strong communication and problem-solving abilities. Prepare examples of past situations where you resolved urgent customer issues or improved operational processes, showcasing your empathy and customer-centric approach.
✨Familiarise Yourself with Digital Tools
Since the role involves using digital tools for documentation and reporting, brush up on your skills with Google Sheets and Drive. Be ready to discuss how you've used these tools effectively in previous roles to enhance efficiency.
✨Prepare for Night Shift Management
As the position requires managing night shifts, be ready to discuss your experience with this schedule. Highlight your ability to maintain a consistent presence and manage operations during off-peak hours, ensuring smooth last-mile delivery.
