Job Details: Job Location: UK Work Location - HERTFORDSHIRE AL10 9NE,
For nearly 30 years, DASI has been in the business of providing comprehensive aircraft inventory support for airlines, MROs, OEMs, and distributors. Headquartered in Miami, Florida, with service centers in London and Singapore, DASI is a truly global partner, serving customers’ parts and inventory needs in more than 140 countries.
DASI is embracing the potential of online sales and their digital marketplace, which has been growing exponentially and has tremendous potential with the right technology team in place to support and take it to the next level.
Purpose:
At DASI, the role of the Sales Support Representative is to perform the operational and administrative functions of the order processing department as well as support our web purchasing customers.
Key accountabilities:
- Enter purchase orders.
- Assig product number and set up all new products within product database.
- Assist customers with inquires on past orders.
- Process exchange orders.
- Review and update customer accounts.
- Listen to customers’ questions and concerns and provide answers or responses.
- Provide solutions to customer’s problems through phone, email, or in person.
- Print shipping labels and generate billing invoices, as needed.
- Handle special requests from marketing and/or special-order entry functions, such as internet orders.
- Assist web buying customers through outbound calling and registering.
- Work proactively at all times to maintain customer relationships.
- Perform Customer Care Surveys.
- Perform all other duties as assigned.
Key skills and competences:
- Ability to work well under pressure, to adhere to deadlines, and the ability to be flexible.
- Ability to work well in a team and cross functional collaborative environment.
- Solid computer, organizational, and problem-solving skills.
- Develops collaborative working relationships.
Experience and qualifications:
- High School Diploma or equivalent is required.
- Has Aviation Purchase Order processing experience.
DASI, LLC. and group companies are an Equal Opportunities Employer
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Sales Support Representative employer: DASI
DASI is an exceptional employer located in the vibrant city of Miami, offering a dynamic work culture that fosters collaboration and innovation. With nearly 30 years of experience in the aviation industry, employees benefit from extensive growth opportunities and the chance to be part of a global team serving customers in over 140 countries. The company prioritises employee satisfaction and development, making it an ideal place for those seeking meaningful and rewarding careers in sales.
How to prepare for a job interview at DASI
✨Know Your Stuff
Make sure you understand DASI's business and the role of a Sales Support Representative. Familiarise yourself with their services, especially in aircraft inventory support, and be ready to discuss how your skills can contribute to their digital marketplace.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've handled customer inquiries or resolved issues in the past. DASI values proactive solutions, so think of specific situations where you turned a challenge into a positive outcome.
✨Be Team-Oriented
Since the role requires collaboration, be ready to talk about your experience working in teams. Share instances where you successfully collaborated with others to achieve a common goal, highlighting your flexibility and ability to work under pressure.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about DASI's future plans for their digital marketplace or how they measure success in the Sales Support team. This shows your genuine interest in the company and the role.
