Solutions Manager (UK)

As a Solutions Manager on the Customer Success team, your primary function is to work with customers post-onboarding and ensure they continue seeing value in the product. You will be our customer-facing product expert on the Dash Social team, providing our customers with deep dives and general training to increase platform adoption. You will work closely with our Account Management and Account Executive teams to ensure our customers receive the best training. You will also work closely with our Product and Product Marketing teams to stay current on all of Dash Social's product offerings.

Qualifications Desired Skills and Experience

• The ideal candidate is experienced in customer-facing roles, with strong technical skills, and the ability to effectively adapt to a fast-paced, rapidly changing industry and company.
• We require exceptional communication skills in order to build and maintain the trust of our existing customers.
• Ability to collaborate well across internal teams and is comfortable expanding their role parameters as needed to get the job done.
• 2-4 years of relevant work experience.
• Ability to self-start and bring forward ideas.
• Work autonomously to identify and complete projects that will make an impact on the wider team.
• Exceptional organizational skills.
• Learn from mistakes and share with others to improve the team's overall performance.
• Contribute in a positive way to team morale.
• Be invested in personal growth and hungry to learn new skills.
• Experience with virtual meetings is required.
• Post-secondary education in business is an asset.

Don't meet every qualification? Research shows that equity-deserving groups are 20% less likely to apply to jobs if they don't check every box. If this role excites you and you think you have what it takes, we encourage you to still apply. You may be the best candidate for this role.

Responsibilities

• Customer and Prospect Facing: Clearly communicate the benefits and best use of the Dash Social product and features. Provide industry and role-specific examples and best practices. Demonstrate a clear understanding of the technical aspects of the Dash Social platform. Provide accurate and timely answers to questions from customers regarding the functionality of the Dash Social platform.
• Internal Duties: Monitor and report on the usage of your key areas. Track bugs and customer question trends in your key areas. Strategize new use cases and tactics to increase adoption. Provide accurate and detailed customer feedback to the Product team.
• Collaboration: Partner closely with the Account Management team to train current and prospective clients, and drive retention and expansion of customers together. Occasional travel may be required to meet with and deliver in-person training for customers. Work with the Customer Experience team to assist in difficult bugs and troubleshooting solutions. Provide product training, feature demonstrations, and workshops to existing customers. Prepare training paths, and use cases for new features in collaboration with the Product Marketing and Product Management teams. Work across all internal customer-facing teams to be the translator between product and customer. Deliver high-level overviews to customer-facing teams on how best to communicate about the Dash Social platform.

Additional Information

At Dash Social, we strive to build great solutions that solve real problems for marketers and are unabashed about our unique ability to be the best at what we do. To achieve our goals as a company and provide a service to our customers that is unmatched, collaboration and support among the team is what propels us forward. Dash Social would not exist without the dedicated employees who contribute their unique skills, voices, and ideas to the company's long-term success. Building a diverse and talented team is an integral part of creating an innovative and well-rounded product and work environment. Dash Social's hiring practices and company culture does not condone discrimination based on race, religion, colour, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Employee Benefits

At Dash Social, our team is our competitive advantage. We are committed to supporting one another and work hard to ensure everyone has the support they need. In addition to health and dental benefits for you and your family, you can also expect:

• Vacation, personal days and sick time
• Pension matching
• Mental health benefit
• Wellness benefit
• Donation matching program
• Parental leave
• Work-from-home benefit
• Flexible working hours and location
• Departmental and team-wide bonding activities