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- Tasks: Support customers post-onboarding with product training and ensure they get the most from our platform.
- Company: Join a leading social media solutions company in Greater London.
- Benefits: Enjoy flexible working hours, health benefits, and generous vacation time.
- Why this job: Make a real difference in customer success while working remotely.
- Qualifications: 2-4 years in customer-facing roles with strong communication skills.
- Other info: Collaborative team environment with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading social media solutions company in Greater London seeks a Solutions Manager to join its Customer Success team. The role involves supporting customers post-onboarding by providing product training and ensuring value from the platform.
The ideal candidate will have 2-4 years' experience in customer-facing roles, strong communication skills, and the ability to work collaboratively across teams.
This position offers a range of employee benefits including flexible working hours, health benefits, and vacation time.
Solutions Manager, Customer Success - Remote Training Lead employer: Dash Social
Contact Detail:
Dash Social Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Manager, Customer Success - Remote Training Lead
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer success and training. We should also think about how our past experiences align with the role – it’s all about showing we’re the perfect fit!
✨Tip Number 3
Showcase our communication skills during the interview. Use clear examples of how we’ve successfully trained customers or collaborated with teams in the past. Let’s make sure they see our strengths!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Solutions Manager, Customer Success - Remote Training Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing roles and showcases your strong communication skills. We want to see how you can bring value to our team, so don’t be shy about sharing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Solutions Manager role. We love seeing enthusiasm, so let us know what excites you about working with us at StudySmarter.
Showcase Team Collaboration: Since this role involves working collaboratively across teams, make sure to include examples of how you've successfully worked with others in the past. We’re all about teamwork here, so we want to see that you are too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Dash Social
✨Know the Product Inside Out
Make sure you understand the company's social media solutions thoroughly. Familiarise yourself with the platform's features and benefits, as well as any recent updates or changes. This will help you demonstrate your ability to provide effective product training during the interview.
✨Showcase Your Customer Success Experience
Prepare specific examples from your previous roles where you've successfully supported customers post-onboarding. Highlight how you ensured they received value from the product and any strategies you used to enhance their experience. This will show that you have the relevant experience for the Solutions Manager role.
✨Emphasise Communication Skills
Since strong communication is key in this role, practice articulating your thoughts clearly and confidently. Consider conducting mock interviews with a friend or using video tools to refine your delivery. Be ready to discuss how you’ve effectively communicated with customers and collaborated with teams in the past.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer success and how the Solutions Manager fits into the bigger picture. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values and work style.
