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- Tasks: Support customers post-onboarding with product training and ensure they get the most from our platform.
- Company: Leading social media solutions company based in Greater London.
- Benefits: Flexible working hours, health benefits, and generous vacation time.
- Why this job: Join a dynamic team and help customers succeed with innovative social media solutions.
- Qualifications: 2-4 years in customer-facing roles with strong communication and teamwork skills.
- Other info: Remote work opportunity with a focus on collaboration and customer success.
The predicted salary is between 36000 - 60000 £ per year.
A leading social media solutions company in Greater London seeks a Solutions Manager to join its Customer Success team. The role involves supporting customers post-onboarding by providing product training and ensuring value from the platform.
The ideal candidate will have 2-4 years' experience in customer-facing roles, strong communication skills, and the ability to work collaboratively across teams.
This position offers a range of employee benefits including flexible working hours, health benefits, and vacation time.
Solutions Manager, Customer Success - Remote Training Lead in London employer: Dash Social
Contact Detail:
Dash Social Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Manager, Customer Success - Remote Training Lead in London
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer success and training. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your communication skills during the interview. Use clear examples from your past experiences that highlight how you’ve successfully trained customers or collaborated with teams.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Solutions Manager, Customer Success - Remote Training Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing roles. We want to see how your skills align with the Solutions Manager position, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer success and how you can bring value to our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Dash Social
✨Know the Product Inside Out
Make sure you understand the company's social media solutions thoroughly. Familiarise yourself with their features, benefits, and how they help customers post-onboarding. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Success Experience
Prepare examples from your previous roles that highlight your experience in customer-facing positions. Focus on how you've successfully trained customers and ensured they derive value from a product. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Strong Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to refine your delivery and ensure you come across as approachable and knowledgeable.
✨Emphasise Team Collaboration
Highlight your ability to work collaboratively across teams. Prepare to discuss instances where you've worked with different departments to achieve a common goal. This will show that you can integrate well into their Customer Success team and contribute positively.
