At a Glance
- Tasks: Manage onboarding for new parking operators and provide first-line client support.
- Company: Award-winning parking consultancy focused on innovation and customer experience.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Be part of a growing team with a mission to revolutionise parking services.
- Why this job: Join a dynamic team and make parking easier for everyone across the nation.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 50000 - 60000 £ per year.
Parking Matters is an award-winning parking consultancy dedicated to innovation. We are the principal contractor for the delivery and operation of the National Parking Platform (NPP). The NPP is a not-for-profit, open platform that connects multiple parking service providers to thousands of locations nationwide. Instead of requiring drivers to download multiple apps, the NPP integrates those apps so that drivers can use the app they trust at any location, making parking simple, seamless, and consistent everywhere. The NPP enables a better customer experience while delivering efficiency and value for local authorities and service providers alike.
We are seeking a proactive, client-focused Onboarding Implementation Project Specialist to join our growing NPP Operations team. This role combines responsibility for onboarding and implementing new Parking Operators with the delivery of first-line client support. The successful candidate will serve as the primary point of contact throughout the onboarding journey, ensuring a smooth transition from initial requirements gathering through testing and go-live to ongoing operational support.
Key Responsibilities
- Own and manage the end-to-end onboarding process for new operators joining the NPP
- Lead onboarding and discovery calls to gather business and technical requirements
Onboarding & Implementation Specialist employer: Dash Recruitment Solutions
Parking Matters is an exceptional employer that champions innovation and collaboration within the parking consultancy sector. Our supportive work culture fosters professional growth, offering employees ample opportunities to develop their skills while contributing to a meaningful project that enhances the parking experience nationwide. Located in a dynamic environment, we provide a unique chance to be part of a not-for-profit initiative that prioritises efficiency and customer satisfaction, making every day at work rewarding and impactful.
Contact Details:
Dash Recruitment Solutions Recruitment Team
