At a Glance
- Tasks: Manage onboarding for new parking operators and provide first-line client support.
- Company: Join an award-winning parking consultancy focused on innovation and efficiency.
- Benefits: Enjoy a competitive salary, pension scheme, and generous holiday entitlement.
- Other info: Work from home with flexible hours and opportunities for professional growth.
- Why this job: Be part of a team transforming the parking experience for drivers nationwide.
- Qualifications: Strong organisational skills and experience in project management or client support.
The predicted salary is between 40000 - 40000 £ per year.
Parking Matters is an award-winning parking consultancy dedicated to innovation. We are the principal contractor for the delivery and operation of the National Parking Platform (NPP). The NPP is a not-for-profit, open platform that connects multiple parking service providers to thousands of locations nationwide. Instead of requiring drivers to download multiple apps, the NPP integrates those apps so that drivers can use the app they trust at any location, making parking simple, seamless, and consistent everywhere. The NPP enables a better customer experience while delivering efficiency and value for local authorities and service providers alike.
We are seeking a proactive, client-focused Onboarding & Implementation Project Specialist to join our growing NPP Operations team. This role combines responsibility for onboarding and implementing new Parking Operators with the delivery of first-line client support. The successful candidate will serve as the primary point of contact throughout the onboarding journey, ensuring a smooth transition from initial requirements gathering through testing and go-live to ongoing operational support.
Key Responsibilities
- Own and manage the end-to-end onboarding process for new operators joining the NPP.
- Lead onboarding and discovery calls to gather business and technical requirements.
- Ensure procedures are followed and milestones achieved.
- Generate clear, accurate onboarding documentation and maintain implementation records.
- Configure new operator accounts, including tariffs, locations, assets, user accounts, and related platform settings.
- Coordinate testing activities and manage the go-live process with operators and internal stakeholders.
- Track onboarding progress, manage timelines, and communicate status updates to clients and internal teams.
- Identify and implement process improvements to enhance onboarding efficiency and the customer experience.
- Provide first-line support to operators and clients, ensuring timely and professional resolution of queries.
- Investigate and troubleshoot operational issues.
- Escalate technical incidents to the technical team with clear, accurate documentation.
- Support ongoing operator administration, including data verification, account updates, and configuration changes.
- Liaise with operators to ensure compliance with operational processes and platform standards.
- Maintain accurate records of support requests, actions, and resolutions.
Person Specification
Essential
- Experience of managing multiple projects simultaneously, onboarding, and client support, with strong organisational skills.
- Strong communication and stakeholder management skills.
- Strong problem-solving and analytical skills.
- Experience working with spreadsheets, operational systems, and structured processes with a high attention to detail.
Desirable
- Experience managing software, platform, or technical onboarding projects.
- Experience using service desk platforms such as Zoho (CRM) or similar tools.
- Familiarity with APIs, integrations, or data exchange platforms.
- Experience within mobility, transport, or parking environments.
- Knowledge of project management methodologies and tools.
Terms and Conditions
- Position: Full time
- Location: This role is home-based
- Hours: 40 hours a week, some flexibility within reason
- Full time salary: £40,000
- Contract: Permanent
Benefits
- Staff pension scheme, company contribution 3% employee 5%
- Holiday entitlement, 25 working days per year plus paid Bank Holidays.
- Company sick pay (on successful completion of probation)
Onboarding & Implementation Specialist in London employer: Dash Recruitment Solutions
Parking Matters is an exceptional employer that champions innovation and collaboration within the parking consultancy sector. With a strong commitment to employee growth, we offer a supportive work culture that values proactive problem-solving and client-focused service. Our home-based role provides flexibility, competitive salary, and generous benefits, including a pension scheme and ample holiday entitlement, making it an ideal environment for those seeking meaningful and rewarding employment.
Contact Details:
Dash Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding & Implementation Specialist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dash Recruitment Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dash Recruitment Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Onboarding & Implementation Specialist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dash Recruitment Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Dash Recruitment Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dash Recruitment Solutions!
How to prepare for a job interview at Dash Recruitment Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
