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- Tasks: Provide top-notch support to customers and collaborate on product development.
- Company: Customer success tech company in vibrant Brighton with a focus on diversity.
- Benefits: Competitive salary, hybrid working options, and a supportive culture.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: 2+ years in a customer-facing SaaS role with strong problem-solving skills.
- Other info: Embrace individuality in a diverse workplace with growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
A customer success technology company in Brighton is seeking a Product Support Specialist to join their team. This role involves providing exceptional support to customers, enhancing their experience with Dash, and collaborating with product teams to influence product development.
Ideal candidates will have at least 2 years in a customer-facing SaaS role, with a focus on problem-solving and technical issues. The company offers competitive salary and hybrid working options, and values individuality and diversity within its workplace culture.
SaaS Product Support Specialist — Hybrid Role in Brighton employer: Dash Group
Contact Detail:
Dash Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS Product Support Specialist — Hybrid Role in Brighton
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common SaaS support scenarios. We want to show off our problem-solving skills, so think of examples where you've tackled technical issues head-on.
✨Tip Number 3
Show your passion for customer success! During interviews, share stories that highlight how you’ve gone above and beyond for customers. It’s all about making that connection with the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace SaaS Product Support Specialist — Hybrid Role in Brighton
Some tips for your application 🫡
Show Your Customer-Centric Mindset: When writing your application, make sure to highlight your experience in customer-facing roles. We want to see how you've gone above and beyond to support customers and enhance their experience, just like we do at StudySmarter.
Demonstrate Your Problem-Solving Skills: In your written application, share specific examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and find solutions, so let us know how you’ve made a difference!
Be Authentic: We value individuality and diversity, so don’t be afraid to let your personality shine through in your application. Share what makes you unique and how that can contribute to our team culture at StudySmarter.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm for the role and get you into our hiring process smoothly!
How to prepare for a job interview at Dash Group
✨Know Your SaaS Inside Out
Make sure you’re well-versed in the SaaS products the company offers, especially Dash. Familiarise yourself with common customer issues and how to resolve them. This will show your potential employer that you’re proactive and ready to tackle challenges head-on.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you successfully resolved technical issues for customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to think critically and provide effective solutions.
✨Emphasise Collaboration
Since the role involves working closely with product teams, be ready to discuss how you’ve collaborated with others in previous roles. Highlight any experiences where your input influenced product development or improved customer satisfaction.
✨Be Yourself!
The company values individuality and diversity, so don’t be afraid to let your personality shine through. Share your unique perspectives and experiences during the interview. This will help you connect with the interviewers and show that you’d be a great fit for their culture.
