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- Tasks: Handle calls and emails, providing advice and support to policyholders and partners.
- Company: Join ARAG UK Group, a leading insurance and legal services provider in Bristol.
- Benefits: Enjoy 26 days holiday, a pension scheme, health cash plan, and flexible working options.
- Why this job: Be part of a passionate team that values independence and offers career development opportunities.
- Qualifications: Excellent communication skills, attention to detail, and ability to work both independently and in a team.
- Other info: Join our Sports and Social club for fun events and additional travel benefits.
The predicted salary is between 24000 - 36000 £ per year.
We have a great new opportunity for a Contact Centre Advisor to join the team of a market leading insurance and legal services provider, ARAG UK Group. Based in our Bristol office and within a short walk of Cabot Circus and excellent transport links close to both the City Centre and Temple Meads, you will be working in contemporary surroundings within a team of friendly, experienced advisors. This role offers excellent opportunities for career development where a full training programme and support is offered from day one.
In this telephone-based role, you will be responsible for handling calls and emails from our policyholders and business partners; providing advice and assistance, information, and supporting our colleagues in our legal advice and claims teams. This role is key to the smooth running of our broader claims environment where we are looking for applicants who have a passion for providing friendly, pro-active customer service with empathy and efficiency.
About You
- Excellent communication skills and an active listener.
- Ability to work in both a team and independently.
- Attention to detail and accuracy.
- Communicating at all levels to build relationships with customers, business partners and colleagues.
- Ability to use computer systems and programs.
- Commitment to providing good customer outcomes.
Working at ARAG
As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. You will be agile in the way that you work and adaptable to change. In return for your commitment, we will offer you generous remuneration and an attractive benefits package which will include:
- 26 days holiday (pro rata)
- Company pension scheme with the option to increase contributions
- Group Income Protection for all employees
- Group Legal Protection for all employees
- Health cash Plan
- A choice of either European Motor Assistance or Home Emergency Assistance
- Additional travel benefits such as cycle scheme, train passes.
- The option to join our Sports and Social club which organises a variety of events.
At ARAG we support flexible working and would be open to discuss flexible working options. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.
Contact Centre Advisor employer: DAS
Contact Detail:
DAS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor
✨Tip Number 1
Familiarise yourself with ARAG UK Group and their services. Understanding their insurance and legal offerings will help you engage in meaningful conversations during the interview, showcasing your genuine interest in the company.
✨Tip Number 2
Practice your communication skills by role-playing common customer service scenarios. This will prepare you to demonstrate your ability to handle calls and emails effectively, which is crucial for the Contact Centre Advisor role.
✨Tip Number 3
Highlight your teamwork and independent working abilities in discussions. Be ready to share examples of how you've successfully collaborated with others or taken initiative on your own, as these traits are highly valued in this position.
✨Tip Number 4
Showcase your attention to detail by preparing questions about the role and the company. This not only demonstrates your thoroughness but also your commitment to providing excellent customer outcomes, which is key for a Contact Centre Advisor.
We think you need these skills to ace Contact Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, communication skills, and any previous roles that required attention to detail. Use specific examples that demonstrate your ability to handle calls and emails effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing excellent customer service. Mention how your skills align with the role of a Contact Centre Advisor and why you are excited about the opportunity at ARAG UK Group.
Showcase Your Communication Skills: Since excellent communication is key for this role, consider including a brief section in your application that outlines your communication style and any relevant experiences where you successfully built relationships with customers or colleagues.
Highlight Adaptability: ARAG values agility and adaptability. Include examples in your application that demonstrate your ability to adapt to change and work independently as well as part of a team. This will show that you can thrive in their dynamic environment.
How to prepare for a job interview at DAS
✨Showcase Your Communication Skills
As a Contact Centre Advisor, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. You might want to prepare examples of how you've effectively communicated with customers or colleagues in the past.
✨Emphasise Teamwork and Independence
This role requires both teamwork and the ability to work independently. Be ready to discuss situations where you successfully collaborated with others, as well as times when you took initiative on your own. Highlighting your adaptability will show that you're a good fit for their dynamic environment.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this position. Prepare to discuss how you ensure accuracy in your work, whether it's through double-checking information or following up on customer queries. Providing specific examples can help illustrate your commitment to quality.
✨Express Your Passion for Customer Service
ARAG values a passion for providing friendly and proactive customer service. Share your enthusiasm for helping others and any relevant experiences that showcase your dedication to achieving positive customer outcomes. This will resonate well with the interviewers.
