ARAG Law is looking for a friendly, organised and proactive Legal Assistant to join our Legal Operations team in Bristol. This is a front‑of‑house role where you wil l play a vital part in shaping our clients’ first experience with us and help provide an excellent level of support to individuals who need our help and expertise with legal services at ARAG Law.
Your focus will be onboarding new clients efficiently and accurately while delivering a consistently high standard of service, ensuring that their first impression with us is seamless and efficient.
Your key responsibilities will include:
- Answering incoming reception calls and directing enquiries to the appropriate teams
- Contacting new clients to gather key information and support the onboarding process
- Opening and maintaining new files on our case management system across multiple law departments
- Providing administrative support to legal teams as required
- Handling client communications via phone, email and post
- Processing incoming and outgoing post
- Responding to tasks within shared mailboxes and supporting the smooth running of the wider team
This is an excellent opportunity for someone who enjoys working with people, thrives in a fast‑paced environment and takes pride in delivering a positive customer experience.
We would love to hear from candidates with previous experience in a customer facing role such as retail, call centres, hospitality or similar environments. Previous experience within a law firm or knowledge of legal processes would be an advantage but it is not essential, as full training and ongoing support will be provided.You will be able showcase skills and ability to manage a varied workload.
We’re keen to hear from candidates who can demonstrate:
- Proficiency in Microsoft Office and IT systems
- Excellent written and verbal communication skills
- Commitment to ensuring good customer outcomes
- The ability to manage multiple tasks and remain calm under pressure
- A flexible, reliable approach and the ability to work both independently and as part of a team
We offer a range of excellent benefits designed to support you and your lifestyle, including:
- 26 days holiday + bank holidays+ 'MyDay' (1 day to take at your discretion during the year)
- Contributory company pension scheme (up to 10% employer match)
- Opportunity to buy up to 5 days of annual leave every year
- Employee Reward and Incentive Scheme
- Progressive career pathway and development opportunities
- The option to join our Sports and Social club which organises discounted events such as theatre visits, sporting events and shopping trips
- Group Income Protection for all employees
- Group Legal Protection for all employees
- European Motor Assistance and Home Emergency Assistance
- Inclusion in our Health Cash plan
- Salary sacrifice benefits including Cycle scheme
- Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
If you're looking to build a career in a supportive legal environment where client care is at the heart of everything we do, we'd love to hear from you.
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Legal Assistant employer: Das Group
ARAG UK is an excellent employer, offering a supportive and career-focused culture that empowers Employment Associates to thrive in their roles. With a hybrid working model from Bristol or Bedwas, employees benefit from a generous remuneration package, comprehensive benefits including holidays and pension, and numerous wellbeing initiatives, all while enjoying strong opportunities for professional growth and development.
