ARAG is seeking an experienced Customer Relations Team Leader to support a high-performing team in handling and resolving customer complaints in line with FCA requirements. You will develop partners, coach staff, and drive fair outcomes for customers and business partners.
You will lead investigations, mentor colleagues, and maintain strong relationships with stakeholders to identify and implement improvements across processes and outcomes.
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Customer Relations Lead: Complaints & Partnerships employer: Das Group
ARAG UK is an excellent employer, offering a supportive and career-focused culture that empowers Employment Associates to thrive in their roles. With a hybrid working model from Bristol or Bedwas, employees benefit from a generous remuneration package, comprehensive benefits including holidays and pension, and numerous wellbeing initiatives, all while enjoying strong opportunities for professional growth and development.
