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- Tasks: Manage legal claims and provide exceptional customer service throughout the claim life-cycle.
- Company: Join ARAG UK, the largest Legal Expenses insurer in the UK.
- Benefits: 26 days holiday, pension scheme, employee discounts, and career development opportunities.
- Other info: Enjoy a hybrid working model and a vibrant office environment.
- Why this job: Kickstart your career in insurance with comprehensive training and support.
- Qualifications: No prior experience needed; just a confident phone manner and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
ARAG UK currently have an excellent opportunity for a Claims Handler in our Bedwas office. This is a fantastic opportunity to work in an environment where you can help deliver on our commitment to Access to Justice by joining the largest UK Legal Expenses insurer. If you are looking for a career with excellent benefits, culture and training then this is the role for you!
We offer a 35‑hour working week with no evenings or weekends, and our bright, modern offices are centrally located with the benefit of excellent transport links. Our hybrid working patterns, once your training is complete, are two days in the office each week. With thorough coaching and support, you’ll develop your knowledge of ARAG products and policies to become an expert in assessing and identifying claims and managing appointments of litigators and solicitors where necessary.
Responsibilities:
- Case‑manage a range of legal claims, with a focus on providing excellent customer service and outcomes.
- Oversee the customer experience throughout the claim life‑cycle from first point of contact to investigating evidence and making informed decisions on claims outcomes, displaying empathy and compassion throughout.
- Provide clear, concise and accurate information to our customers, business partners and internal customers.
This is an entry‑level role for candidates who are looking to start a career in insurance, so no claims or financial service experience is specifically required. We are looking for applicants with a clear, confident telephone manner, and experience in delivering great customer service. You’ll demonstrate patience and resilience when dealing with challenging or emotional claims and you’ll enjoy fact‑finding, gathering accurate information, and learning and developing your skills in assessing claims against a range of policy wordings.
Benefits:
- 26 days holiday + bank holidays + ‘MyDay’ (1 day to take at your discretion during the year)
- Contributory company pension scheme (up to 10% employer match)
- Opportunity to buy up to 5 days of annual leave each year
- Employee Reward and Incentive Scheme
- Progressive career pathway and development opportunities
- The option to join our Sports and Social club which organises discounted events such as theatre visits, sporting events and shopping trips
- Group Income Protection for all employees
- Group Legal Protection for all employees
- European Motor Assistance and Home Emergency Assistance
- Inclusion in our Health Cash plan
- Salary sacrifice benefits including Cycle scheme
- Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above. Please note: The next start date for this role will be 9th June.
Claims Handler in Caerphilly employer: Das Group
Contact Detail:
Das Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Caerphilly
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ARAG UK. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role requires a clear and confident telephone manner, grab a friend and do some mock calls. Focus on being friendly, empathetic, and concise – it’ll make a world of difference when you’re handling claims.
✨Tip Number 3
Show off your customer service experience! Even if you haven’t worked in insurance before, think about times you've provided excellent service. Be ready to share specific examples during your interview to demonstrate your skills and how they relate to the Claims Handler role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the ARAG family. Don’t hesitate – get your application in and let’s get you started on this exciting journey!
We think you need these skills to ace Claims Handler in Caerphilly
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Claims Handler role. Highlight any customer service experience and your ability to handle challenging situations with empathy.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about joining ARAG UK. Share your passion for helping others and how you can contribute to our commitment to Access to Justice.
Showcase Your Communication Skills: Since this role requires a clear and confident telephone manner, consider including examples of how you've effectively communicated in previous roles. This will help us see your potential in managing claims.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Das Group
✨Know Your Stuff
Before the interview, take some time to research ARAG UK and their claims handling process. Familiarise yourself with their products and policies, as well as the importance of Access to Justice. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role focuses heavily on customer service, think of examples from your past experiences where you've provided excellent support. Be ready to discuss how you handled challenging situations with empathy and patience, as these qualities are crucial for a Claims Handler.
✨Practice Your Communication
A clear and confident telephone manner is key for this position. Consider doing mock interviews with friends or family to practice articulating your thoughts clearly. Focus on being concise and ensuring your answers reflect your ability to communicate effectively with customers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programmes mentioned in the job description or the team culture. This not only shows your enthusiasm for the role but also helps you gauge if ARAG UK is the right fit for you.