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- Tasks: Provide top-notch customer service and administrative support in a dynamic claims environment.
- Company: Join ARAG Group, a leader in legal expenses insurance with a supportive team culture.
- Benefits: Enjoy flexible working, 25 days holiday, and a range of employee perks.
- Why this job: Be part of a team that values development, independence, and making a real impact.
- Qualifications: Previous office experience and good Microsoft Office skills are preferred.
- Other info: We welcome applicants who can demonstrate transferable skills, even if not all criteria are met.
The predicted salary is between 28800 - 43200 £ per year.
OverviewARAG Group are looking for a Business Support Administrator to join our friendly and supportive Claims Department in our Bedwas office. Our Claims Department is at the heart of our market‐leading legal expenses insurance provision, and we are looking for individuals who have a passion for providing an excellent service to our customers and business partners. We offer the opportunity of flexible working, with most of our colleagues working from home at least part of the week, and enjoy the comprehensive benefits package we have to offer. The team culture is supportive and focussed on developing one another.
Responsibilities
Ensure all communication with our customers, colleagues, suppliers or regulatory stakeholders is dealt with in a clear, concise and honest manner whilst ensuring that it remains sensitive and empathic to the customers, suppliers and business partner\’s needs.
Correspond with customers via telephone and email efficiently.
QualificationsWe are keen to hear from candidates that have the ability to communicate at all levels and build relationships with customers, business partners and colleagues. Ideally, you will work well under pressure and adapt to change. Previous experience working within an office environment is highly desirable, with a good knowledge of Microsoft Office and data entry skills.
Benefits
26 days holiday with the option to buy up to a further 5 days
Company pension scheme with the option to increase contributions
Progressive career pathway and development opportunities
Group Income Protection for all employees
Group Legal Protection for all employees
Health Cash Plan
European Motor Assistance and Home Emergency Assistance
Salary sacrifice benefits including Cycle scheme
Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
The option to join our Sports and Social club which organises discounted events such as theatre visits, wine tasting and shopping trips
ApplicationIf you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.
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Business Support employer: Das Group
Contact Detail:
Das Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support
✨Tip Number 1
Familiarise yourself with the ARAG Group and their Claims Department. Understanding their values and customer service approach will help you tailor your conversations during interviews, showing that you're genuinely interested in their mission.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Since the role involves clear and empathetic communication, consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel and Word, as these are essential for administrative tasks. You might want to take a quick online course or tutorial to refresh your knowledge before the interview.
✨Tip Number 4
Showcase your ability to work under pressure by preparing examples from your past experiences. Think of specific situations where you successfully managed tight deadlines or adapted to changes, as this will demonstrate your resilience and problem-solving skills.
We think you need these skills to ace Business Support
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Business Support Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and include specific examples of how you've demonstrated effective communication and problem-solving skills.
Write a Strong Cover Letter: In your cover letter, express your passion for delivering excellent customer service and your ability to work under pressure. Mention your familiarity with Microsoft Office and any previous office experience that showcases your administrative skills.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role you're applying for.
How to prepare for a job interview at Das Group
✨Showcase Your Customer Service Skills
Since the role focuses heavily on delivering excellent customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to communicate clearly and empathetically.
✨Demonstrate Your Administrative Abilities
The position requires strong administrative support skills. Bring examples of your previous office experience, particularly any tasks involving data entry or using Microsoft Office. Be ready to discuss how you ensure quality and efficiency in your work.
✨Emphasise Adaptability and Pressure Management
The job mentions the need to work well under pressure and adapt to change. Prepare to discuss situations where you've successfully navigated challenges or changes in a work environment, showcasing your resilience and flexibility.
✨Express Your Interest in Development Opportunities
ARAG Group values progressive career development. Show enthusiasm for personal growth by discussing your career aspirations and how you see this role fitting into your long-term goals. This demonstrates your commitment to the company and its culture.
