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- Tasks: Provide admin support and excellent customer service in a dynamic claims department.
- Company: Join ARAG Group, a leader in legal expenses insurance with a supportive team culture.
- Benefits: Enjoy flexible working, 25 days holiday, and a competitive salary with a pension scheme.
- Why this job: Be part of a passionate team that values independent thinking and personal development.
- Qualifications: Previous office experience and good Microsoft Office skills are preferred.
- Other info: Work hours are 9-5, with options for compressed hours and no weekend shifts.
The predicted salary is between 28800 - 43200 £ per year.
ARAG Group are looking for a Business Support Administrator to join our friendly and supportive Claims Department in our Bedwas office. Our Claims Department is at the heart of our market-leading legal expenses insurance provision, and we are looking for individuals who have a passion for providing an excellent service to our customers and business partners.
We offer the opportunity of flexible working, with most of our colleagues working from home at least part of the week, and enjoy the comprehensive benefits package we have to offer. The team culture is supportive and focused on developing one another. The successful candidate will look to provide excellent customer service and administration support to the business.
In this role, you can expect to:
- Provide administrative assistance to the department to ensure work is processed to the appropriate quality standard in a timely manner as and when required.
- Ensure all communication with our customers, colleagues, suppliers or regulatory stakeholders is dealt with in a clear, concise and honest manner whilst ensuring that it remains sensitive and empathic to the customers, suppliers and business partner’s needs.
- Correspond with customers via telephone and email efficiently.
We are keen to hear from candidates that have the ability to communicate at all levels and build relationships with customers, business partners and colleagues. Ideally, you will work well under pressure and adapt to change. Previous experience working within an office environment is highly desirable, with a good knowledge of Microsoft Office and data entry skills.
As a team, we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. In return for your commitment, we will offer you generous remuneration and an attractive benefits package which will include:
- 25 days holiday with the option to buy up to a further 5 days
- Competitive salary
- Company pension scheme with the option to increase contributions
- The option to join our Sports and Social club which organises discounted events such as theatre visits, wine tasting and shopping trips
- Progressive career pathway and development opportunities
Our hours are 9-5 Monday to Friday, with no evenings or weekends. We are also open to considering compressed working hours, so please do apply if this would suit you.
Business Support employer: Das Group
Contact Detail:
Das Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support
✨Tip Number 1
Familiarise yourself with the ARAG Group and their values. Understanding their commitment to excellent customer service will help you align your responses during interviews, showcasing your passion for providing top-notch support.
✨Tip Number 2
Brush up on your communication skills, especially in handling sensitive situations. Since the role involves corresponding with customers and partners, demonstrating your ability to communicate clearly and empathetically can set you apart from other candidates.
✨Tip Number 3
Highlight any previous experience in administrative roles or customer service during your conversations. Be ready to share specific examples of how you've successfully managed tasks under pressure, as this is a key aspect of the job.
✨Tip Number 4
Show your enthusiasm for teamwork and personal development. The culture at ARAG Group is supportive, so expressing your eagerness to contribute to the team and grow within the company can resonate well with the hiring managers.
We think you need these skills to ace Business Support
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Business Support Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administration. Use bullet points for clarity and include specific examples of how you've provided excellent service in previous roles.
Write a Strong Cover Letter: In your cover letter, express your passion for providing excellent customer service and your ability to communicate effectively. Mention your familiarity with Microsoft Office and any relevant office experience, and explain why you are excited about the opportunity at ARAG Group.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are formatted neatly. A polished application reflects your attention to detail.
How to prepare for a job interview at Das Group
✨Show Your Customer Service Skills
Since the role focuses on providing excellent customer service, be prepared to share examples of how you've successfully handled customer interactions in the past. Highlight your ability to communicate clearly and empathetically.
✨Demonstrate Your Administrative Abilities
The position requires strong administrative support skills. Bring up any relevant experience you have with data entry, Microsoft Office, or managing office tasks efficiently. Be ready to discuss how you ensure quality and timeliness in your work.
✨Emphasise Teamwork and Adaptability
The Claims Department values a supportive team culture. Talk about your experiences working in teams and how you adapt to changes in a fast-paced environment. Show that you can build relationships with colleagues and business partners.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team culture, flexible working options, and opportunities for professional development. This shows your genuine interest in the role and the company.
