At a Glance
- Tasks: Lead a dynamic team to deliver top-notch service and manage complex litigation cases.
- Company: Join a forward-thinking firm that values talent and innovation.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Be part of a culture that prioritises growth and employee satisfaction.
- Why this job: Make a real impact by driving change and supporting your team's success.
- Qualifications: Experience in managing teams and a strong focus on customer service.
The predicted salary is between 60000 - 75000 £ per year.
As Senior Associate – People & Performance you will be responsible for the line management of a team in conjunction with the Principal Associates (Technical). You will ensure that our customers receive the highest standard of service whilst also ensuring the efficient management of caseloads and delivery of financial plan.
Utilising Management Information and dashboard reporting, you will be responsible for ensuring compliance with Service Level Agreements, monitoring case throughput to achieve expected performance levels and delivering the financial plan for your team. You will also be required to support, lead and deliver change throughout your area supporting company initiatives and employees throughout the journey.
- Lead, motivate and support a team in order for them to meet their objectives and to provide the high standard of service to our customers that we strive to achieve.
- Manage teams effectively including recruitment, development, managing absence, performance or conduct issues in line with company procedures, SRA requirements and the Supervision Policy.
- Develop open, honest and supportive relationships with team members to identify ongoing development opportunities and ultimately retain talent.
- Play an active role in the management team to create a culture where we are seen as an employer of choice, internally and the external market.
- Scope, communicate and support any change activities in your area ensuring they are delivered and your teams embrace and are confident dealing with the change.
- Share knowledge and best practice with team members and the wider management group.
- Work closely with Principal Associates to deliver on SLA’s, KPI’s, financial and performance targets as set by the Head of Department to drive efficiency, performance, billing and case throughput within the team.
- Utilise management information and work closely with other members of the management team to achieve the departmental objectives.
- Ensure cases are managed in a cost effective manner by maintaining grip on cost at all times.
- Ensure the early assessment of the prospects of success of each claim and that the claim is handled throughout in accordance with the requirements of our clients’ legal expenses insurance policies.
- Drive a culture of effective and efficient case handling, whilst maintaining a focus on the good customer outcome for each individual client.
- Lead, motivate and support employees/colleagues to enable them to meet their objectives and to provide the high standard of service to our customers that we strive to achieve.
As an experienced people manager ideally in a litigation environment you will have:
- Experience of managing junior employees to ensure delivery of objectives and the effective management of under-performance is essential.
- Demonstrable ability to make sound commercial decisions.
- You must be customer focussed in your approach to work and strive to provide a quality and efficient service to clients, including commercial insurer clients.
- Experience of working in a role with similar requirements is therefore desirable.
- Experience of working in a regulated environment is desirable but not essential.
- Experience of using and developing Management Information for the purpose of managing performance is essential.
- You must have the ability to act on your own initiative but also know when to seek assistance.
- You must have the ability to identify risks and/or issues along with making suggestions for the appropriate mitigation of the same and to elevate them appropriately in accordance with company policy.
- An ability to prioritise and work under pressure managing numerous commitments simultaneously.
- A flair for leadership with strong and effective leadership skills.
Senior Associate - People & Performance (Complex Litigation) in Bristol employer: Das Group
Das Group is an excellent employer, offering a dynamic work culture in Bristol that fosters innovation and collaboration. Employees benefit from continuous growth opportunities and a supportive environment where their contributions are valued, making it an ideal place for those looking to make a meaningful impact through technology.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Associate - People & Performance (Complex Litigation) in Bristol
✨Join HR Networks
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Das Group!
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We think you need these skills to ace Senior Associate - People & Performance (Complex Litigation) in Bristol
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Das Group. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Das Group and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Das Group. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Das Group's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Das Group
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Das Group.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Das Group will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Das Group and how you would contribute to adapting HR strategies.
