At a Glance
- Tasks: Lead and support a team to deliver exceptional service and achieve performance targets.
- Company: Join ARAG, a forward-thinking company focused on people and performance.
- Benefits: Competitive salary, career development opportunities, and a supportive work culture.
- Other info: Dynamic environment with opportunities for growth and leadership.
- Why this job: Make a real impact by developing talent and driving team success.
- Qualifications: Experience in team management and a customer-focused approach are essential.
The predicted salary is between 45000 - 55000 £ per year.
ARAG have a new opening for a Senior Associate – People & Performance, this is a unique role focused on team management and development rather than a technical legal position. The role will have responsibility for the management of a team and in conjunction with the Senior Associate – Technical you will ensure that our customers receive the highest standard of service whilst ensuring the efficient management of caseloads. Utilising Management Information, you will be responsible for ensuring compliance with Service Level Agreements, monitoring case throughput to achieve expected performance levels and delivering the financial plan for your team. You will also be responsible for ensuring the team are managed in line with ARAG policies including the requirements of the ARAG Law Supervision Policy.
Key Responsibilities
- Lead, motivate and support a team in order for them to meet their objectives and to provide the high standard of service to our customers that we strive to achieve (Where applicable);
- Manage teams effectively including recruitment, development, managing absence, performance or conduct issues in line with company procedures, SRA requirements and the Supervision Policy (Where applicable);
- Develop open, honest and supportive relationships with team members to identify ongoing development opportunities and ultimately retain talent;
- Play an active role in the management team to create a culture where we are seen as an employer of choice, internally and the external market;
- Deliver, communicate and support any change activities in your area ensuring they are delivered and your teams embrace and are confident dealing with the change;
- Share knowledge and best practice with team members and the wider management group;
- Work closely with Principal Associates to deliver on SLA’s, KPI’s, financial and performance targets as set by the Head of Department to drive efficiency, performance, billing and throughput within the team;
- Utilise management information and work closely with other members of the management team to achieve the departmental objectives;
- Ensure cases are managed in a cost effective manner by maintaining grip on cost at all times.
Qualifications
- Experience of managing junior employees to ensure delivery of objectives and the effective management of under-performance is essential (Where applicable);
- A customer focussed approach to work and strive to provide a quality and efficient service to clients, including commercial insurer clients;
- Experience of working in a role with similar requirements is therefore essential;
- You must have the ability to act on your own initiative but also know when to seek assistance;
- Experience of working in an SRA regulated environment is desirable;
- Experience of using and developing Management Information for the purpose of managing performance is essential;
- Demonstrable ability to make sound commercial decisions;
- You must have the ability to identify risks and/or issues along with making suggestions for the appropriate mitigation of the same and to escalate them appropriately in accordance with company policy;
- An ability to prioritise and work under pressure managing numerous commitments simultaneously;
- Demonstrates a flair for leadership with strong and effective leadership skills.
People & Performance Senior Associate in Bristol employer: Das Group
At ARAG, we pride ourselves on being an employer of choice, fostering a supportive and dynamic work culture that prioritises team development and employee well-being. As a People & Performance Senior Associate, you will have the opportunity to lead and inspire a dedicated team while benefiting from our commitment to professional growth, competitive remuneration, and a collaborative environment that embraces change and innovation. Located in a vibrant area, ARAG offers unique advantages such as flexible working arrangements and a strong focus on work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land People & Performance Senior Associate in Bristol
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Das Group!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Das Group.
We think you need these skills to ace People & Performance Senior Associate in Bristol
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Das Group. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Das Group and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Das Group. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Das Group's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Das Group
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Das Group.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Das Group will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Das Group and how you would contribute to adapting HR strategies.
