At a Glance
- Tasks: Provide legal advice to customers on various legal issues and manage their experience.
- Company: Join ARAG, a leading financial services organisation experiencing exciting growth.
- Benefits: Enjoy 26 days holiday, hybrid work options, and exclusive employee discounts.
- Other info: Be part of a passionate team that values independent thinking and work-life balance.
- Why this job: Kickstart your legal career with full training and support in a dynamic environment.
- Qualifications: Must be a Law Graduate with excellent communication skills and a passion for customer service.
The predicted salary is between 28800 - 43200 £ per year.
These are exciting times at ARAG, as we’ve been through a period of positive business change and sustained growth across our Legal Advice teams. As a result, we now have Legal Advice Paralegal opportunities available in our Bristol office.
As a Legal Advice Paralegal, you’ll be responsible for providing a professional Legal Advice service to both our commercial and personal customers. You will be handling queries from customers on a range of legal areas by establishing the facts of the customers’ legal issues, providing advice on the applicable law and setting out the legal and / or practical options available to the customer, whilst reviewing sources of funding and alternative resolution solutions.
Key responsibilities will include:
- Managing the customer experience in an efficient and professional way, ensuring that customer engagement is maintained, expectations are managed, and service levels are met/exceeded.
- Ensuring customers are aware of any funding opportunities / benefits that may be available to them through their Legal Expenses Insurance product / private funding.
- Communicating to customers in a clear, concise and honest manner whilst ensuring that you remain sensitive and empathic to our customers’ and business partners’ needs.
- Understanding and complying with the Solicitors Regulation Authority (SRA) regulations and statutory obligations.
- Keeping abreast of any regulatory changes or legal updates that may be relevant to the Legal Advice Service.
In this role you will get exposure to (and be trained on) many different areas of Law, which makes this an interesting and varied, customer-facing role, and one that will really develop and hone your legal knowledge and expertise.
This is a fantastic opportunity for you, as an ambitious and customer-focused Law Graduate, to embark on your Legal career with a growing, market-leading financial services organisation who can offer you full training, a generous benefits package, genuine work-life balance, ongoing support and career development & progression.
You will be a highly motivated Law Graduate i.e. Legal Executive, LPC / BVC / LLB with a genuine passion for going the extra mile to ensure excellent customer outcomes. Ideally, you will also have a post-graduate legal qualification and/or some relevant legal work experience.As this an advice-based role, it is key that that you can demonstrate exceptional communication skills, both written and verbal. You will also be able to proactively identify both customers' issues and potential solutions, whilst taking ownership of and following the correct processes, presenting legal advice and decisions in a precise, understandable and empathetic manner.
Key candidate requirements:
- Law Graduate i.e. Legal Executive, LPC / BVC / LLB (essential).
- Post-graduate legal qualification(s) and / or some relevant legal work experience.
- Sound practical knowledge of areas of law such as Employment, Property, Consumer Law, as well as the ability to learn and advise on other legal issues affecting customers, such as Family, Wills & Probate, Landlord & Tenant and Commercial Law.
- Exceptional telephone manner and can demonstrate honesty, empathy and sensitivity when dealing with our customers.
- Ability to work well as part of a team with a collaborative, customer-focused approach.
- Strong negotiation skills, analytical, methodical and proactive approach to problem solving.
- Whilst extremely rewarding, due to the nature of our customers' concerns this role can occasionally be quite sensitive and challenging, and you should therefore be resilient and motivated to provide a high-quality performance, in what can be a busy, fast paced environment.
Additional information:
As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. Our staff are at the heart of everything we do, and we encourage our people to work flexibly and achieve a work-life balance that works for them. This will be a hybrid role (after your initial training period is complete) and we can offer you generous remuneration and an attractive benefits package that includes:
- 26 days holiday + bank holidays+ 'MyDay' (1 day to take at your discretion during the year)
- Contributory company pension scheme (up to 10% employer match)
- Opportunity to buy up to 5 days of annual leave every year
- Employee Reward and Incentive Scheme
- Progressive career pathway and development opportunities
- The option to join our Sports and Social club which organises discounted events such as theatre visits, sporting events and shopping trips
- Group Income Protection for all employees
- Group Legal Protection for all employees
- European Motor Assistance and Home Emergency Assistance
- Inclusion in our Health Cash plan
- Salary sacrifice benefits including Cycle scheme
- Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
Paralegal - Legal Advice in Bristol employer: Das Group
Das Group is an excellent employer, offering a dynamic work culture in Bristol that fosters innovation and collaboration. Employees benefit from continuous growth opportunities and a supportive environment where their contributions are valued, making it an ideal place for those looking to make a meaningful impact through technology.
StudySmarter Expert Advice🤫
We think this is how you could land Paralegal - Legal Advice in Bristol
✨Tip Number 1
Familiarise yourself with the key areas of law mentioned in the job description, such as Employment, Property, and Consumer Law. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your telephone communication skills, as an exceptional telephone manner is essential for this position. Consider role-playing scenarios with friends or family to build confidence in handling customer queries.
✨Tip Number 3
Research ARAG and their approach to customer service. Understanding their values and how they engage with customers can give you an edge in demonstrating your alignment with their mission during interviews.
✨Tip Number 4
Network with current or former employees of ARAG on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Paralegal - Legal Advice in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant legal qualifications and any experience you have in customer service or legal advice. Emphasise your communication skills and ability to handle sensitive situations.
Craft a Compelling Cover Letter:In your cover letter, express your passion for law and customer service. Mention specific areas of law you are familiar with and how they relate to the role. Show enthusiasm for the opportunity to grow within ARAG.
Demonstrate Communication Skills:Since exceptional communication is key for this role, ensure your application is clear, concise, and free of errors. Use professional language and structure your writing logically to showcase your ability to convey information effectively.
Highlight Problem-Solving Abilities:Provide examples in your application that demonstrate your analytical and proactive approach to problem-solving. This could be through previous work experiences or academic projects where you successfully identified issues and implemented solutions.
How to prepare for a job interview at Das Group
✨Research the Company
Before your interview, take some time to research ARAG and its Legal Advice services. Understanding their values, mission, and recent developments will help you tailor your responses and show genuine interest in the role.
✨Prepare for Common Questions
Anticipate questions related to your legal knowledge and customer service skills. Be ready to discuss specific areas of law you are familiar with, such as Employment or Property Law, and how you would handle various customer scenarios.
✨Demonstrate Communication Skills
Since exceptional communication is key for this role, practice articulating your thoughts clearly and concisely. Use examples from your experience to showcase your ability to communicate complex legal concepts in an understandable way.
✨Show Empathy and Resilience
Given the sensitive nature of the role, be prepared to discuss how you handle challenging situations. Share examples that highlight your empathy towards customers and your resilience in maintaining high-quality performance under pressure.
