At a Glance
- Tasks: Onboard new clients and provide top-notch support in a fast-paced environment.
- Company: Join ARAG Law, a dynamic legal services provider in Bristol.
- Benefits: Enjoy 26 days holiday, a pension scheme, and health cash plans.
- Other info: Flexible, supportive team culture with opportunities for personal growth.
- Why this job: Make a real difference by shaping clients' first experiences with us.
- Qualifications: Customer-facing experience preferred; training provided for the right candidate.
The predicted salary is between 30000 - 42000 £ per year.
ARAG Law is looking for a friendly, organised and proactive Client Onboarding Administrator to join our Legal Operations team in Bristol. This is a front‑of‑house role where you will play a vital part in shaping our clients’ first experience with us and help provide an excellent level of support to individuals who need our help and expertise with legal services at ARAG Law. Your focus will be onboarding new clients efficiently and accurately while delivering a consistently high standard of service, ensuring that their first impression with us is seamless and efficient.
Key Responsibilities
- Contacting new clients to gather key information and support the onboarding process
- Opening and maintaining new files on our case management system across multiple law departments
- Providing administrative support to legal teams as required
- Handling client communications via phone, email and post
- Responding to tasks within shared mailboxes and supporting the smooth running of the wider team
This is an excellent opportunity for someone who enjoys working with people, thrives in a fast‑paced environment and takes pride in delivering a positive customer experience.
Qualifications
- Previous experience in a customer‑facing role such as retail, call centres, hospitality or similar environments. Full training and ongoing support will be provided.
- Experience within a law firm or knowledge of legal processes is an advantage but not essential.
- You will be able to showcase skills and ability to manage a varied workload.
- Proficiency in Microsoft Office and IT systems
- Excellent written and verbal communication skills
- Commitment to ensuring good customer outcomes
- Ability to manage multiple tasks and remain calm under pressure
- Flexible, reliable approach and ability to work both independently and as part of a team
Benefits
At ARAG Law, we are passionate and enthusiastic about our work. We encourage our people to think independently and take ownership of what they do. You will be adaptable and agile in your work, ready to embrace change. Our recognition platform allows employees to earn points, which can be exchanged for vouchers. In return for your commitment, we offer a generous remuneration package and an attractive range of benefits:
- 26 days holiday and Bank Holidays (pro rata)
- Company pension scheme with the option to increase contributions
- Group Income Protection for all employees
- Group Legal Protection for all employees
- Health cash Plan
- European Motor Assistance and Home Emergency Assistance
- Option to join our Sports and Social club which organises a variety of events
If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.
Client Onboarding Administrator in Bristol employer: Das Group
ARAG Law is an exceptional employer that values its employees and fosters a supportive work culture in Bristol. With a focus on personal development, we offer comprehensive training and a range of benefits including generous holiday allowances and a company pension scheme. Join us to be part of a dynamic team where your contributions are recognised and you can thrive in a fast-paced environment while making a meaningful impact on our clients' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Client Onboarding Administrator in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or family. Focus on common questions and how you can showcase your customer service skills, especially in a fast-paced environment.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’d be a fantastic fit for the Client Onboarding Administrator position.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining ARAG Law. It shows initiative and helps us get to know you better.
We think you need these skills to ace Client Onboarding Administrator in Bristol
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and proactive nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience:Make sure to highlight any customer-facing roles you've had, even if they’re not in a legal setting. We love seeing how your skills can transfer to our Client Onboarding Administrator role!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand—just like you would with clients!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Das Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Client Onboarding Administrator role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, be ready to share specific examples from your past experiences where you've gone above and beyond for clients. Highlight your ability to manage multiple tasks while remaining calm under pressure, as this will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the onboarding process, or how success is measured in this role. This shows that you're engaged and eager to learn more about the company culture at ARAG Law.
✨Practice Your Communication Skills
As a Client Onboarding Administrator, you'll need excellent written and verbal communication skills. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering common interview questions.
