Client Onboarding Administrator. in Bristol

About the Role

ARAG Law is looking for a friendly, organised and proactive Client Onboarding Administrator to join our Legal Operations team in Bristol. This is a front‑of‑house role where you will play a vital part in shaping our clients’ first experience with us and help provide an excellent level of support to individuals who need our help and expertise with legal services at ARAG Law.

Your focus will be onboarding new clients efficiently and accurately while delivering a consistently high standard of service, ensuring that their first impression with us is seamless and efficient.

Key Responsibilities

• Contacting new clients to gather key information and support the onboarding process
• Opening and maintaining new files on our case management system across multiple law departments
• Providing administrative support to legal teams as required
• Handling client communications via phone, email and post
• Responding to tasks within shared mailboxes and supporting the smooth running of the wider team

This is an excellent opportunity for someone who enjoys working with people, thrives in a fast‑paced environment and takes pride in delivering a positive customer experience.

Qualifications

• Previous experience in a customer‑facing role such as retail, call centres, hospitality or similar environments. Full training and ongoing support will be provided.
• Experience within a law firm or knowledge of legal processes is an advantage but not essential.
• You will be able to showcase skills and ability to manage a varied workload.
• Proficiency in Microsoft Office and IT systems
• Excellent written and verbal communication skills
• Commitment to ensuring good customer outcomes
• Ability to manage multiple tasks and remain calm under pressure
• Flexible, reliable approach and ability to work both independently and as part of a team

Benefits

At ARAG Law, we are passionate and enthusiastic about our work. We encourage our people to think independently and take ownership of what they do. You will be adaptable and agile in your work, ready to embrace change. Our recognition platform allows employees to earn points, which can be exchanged for vouchers. In return for your commitment, we offer a generous remuneration package and an attractive range of benefits:

• 26 days holiday and Bank Holidays (pro rata)
• Company pension scheme with the option to increase contributions
• Group Income Protection for all employees
• Group Legal Protection for all employees
• Health cash Plan
• European Motor Assistance and Home Emergency Assistance
• Option to join our Sports and Social club which organises a variety of events

If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.