Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly voice for customers, managing calls and emails with empathy and professionalism.
- Company: Join a leading insurance and legal services provider in Bristol.
- Benefits: Enjoy structured training, great employee perks, and career growth opportunities.
- Why this job: Kickstart your career in customer service while making a positive impact on people's lives.
- Qualifications: Excellent communication and active listening skills are a must.
The predicted salary is between 22000 - 26000 £ per year.
A leading insurance and legal services provider in Bristol is seeking a Contact Centre Advisor to join their customer-focused team. In this telephone-based role, you will be the first point of contact for policyholders, managing calls and emails with empathy, clarity, and professionalism.
The ideal candidate will demonstrate excellent communication and active listening skills, ensuring positive customer outcomes. The position offers a structured training program and numerous employee benefits, making it a fantastic opportunity for those looking to build a career in customer service.
Bristol Contact Centre Advisor - Customer Care & Support employer: Das Group
Contact Detail:
Das Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bristol Contact Centre Advisor - Customer Care & Support
✨Tip Number 1
Practice your communication skills! Since this role is all about talking to customers, try role-playing with a friend or family member. This will help you get comfortable with handling different types of calls and queries.
✨Tip Number 2
Research the company! Knowing their values and services can give you an edge during interviews. It shows you're genuinely interested in being part of their customer-focused team.
✨Tip Number 3
Prepare for common interview questions! Think about how you would handle difficult customer situations or how you’ve demonstrated empathy in past roles. We want to hear your stories!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our fantastic team in Bristol.
We think you need these skills to ace Bristol Contact Centre Advisor - Customer Care & Support
Some tips for your application 🫡
Show Your Customer Care Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you've handled calls or emails in the past, especially if you've done it with empathy and professionalism.
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and get to the point quickly. We appreciate applicants who can communicate effectively, just like we expect you to do with our customers.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Contact Centre Advisor. Mention specific skills that match the job description, like active listening and communication skills.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Das Group
✨Know the Company Inside Out
Before your interview, take some time to research the insurance and legal services provider. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Active Listening
Since the role requires excellent communication and active listening skills, practice these before your interview. During mock interviews, focus on summarising what the interviewer says to demonstrate your understanding. This will be crucial when managing calls and emails with customers.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face as a Contact Centre Advisor. Prepare responses that showcase your empathy and problem-solving skills. For example, how would you handle an upset customer? Having these examples ready will help you shine during the interview.
✨Show Enthusiasm for Customer Care
Let your passion for customer service come through in your answers. Share experiences where you went above and beyond for a customer or how you resolved a challenging situation. This will highlight your commitment to positive customer outcomes, which is key for this role.