At a Glance
- Tasks: Be the friendly voice for customers, managing calls and emails with empathy and professionalism.
- Company: Join ARAG UK Group, a leading provider of insurance and legal services.
- Benefits: Enjoy 26 days holiday, pension scheme, and exclusive employee discounts.
- Other info: Structured training and ongoing support to help you thrive.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
ARAG UK Group is expanding and is seeking a Contact Centre Advisor to join our customer‑focused team, supporting our commitment to access to justice. Based in our Bristol office, just a short walk from Cabot Circus with excellent transport links, you will be working from bright, modern offices alongside experienced and supportive colleagues. This is a fantastic opportunity to build a career with a leading provider of insurance and legal services.
Responsibilities
- In this telephone‑based role, you’ll be a first point of contact for policyholders and business partners, managing calls and emails with empathy, clarity and professionalism.
- You will provide guidance, reassurance and accurate information, while working closely with colleagues across our claims, law and legal advice teams to support positive customer outcomes.
- This role plays a vital part in the smooth running of our claims and legal services.
- We are looking for someone who enjoys helping people, takes pride in delivering great customer service and is keen to develop new skills.
- From day one, you’ll be supported with a structured training programme, ongoing coaching and support to build a long‑term career within ARAG.
Requirements / Skills
- Excellent communication and active listening skills, with the ability to engage confidently and professionally.
- Strong attention to detail and accuracy, ensuring information is captured and recorded correctly.
- Confident using computer systems and programmes in a fast‑paced environment.
- Committed to delivering high‑quality service and achieving positive outcomes for our customers.
Benefits
- 26 days holiday + bank holidays + MyDay (1 day to take at your discretion during the year).
- Contributory company pension scheme (up to 10% employer match).
- Opportunity to buy up to 5 days of annual leave every year.
- Employee Reward and Incentive Scheme.
- Progressive career pathway and development opportunities.
- The option to join our Sports and Social club with discounted events such as theatre visits, sporting events and shopping trips.
- Group Income Protection for all employees.
- Group Legal Protection for all employees.
- European Motor Assistance and Home Emergency Assistance.
- Inclusion in our Health Cash plan.
- Salary sacrifice benefits including Cycle scheme.
- Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK.
If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all.
Contact Centre Advisor in Bedwas employer: Das Group
ARAG UK Group is an exceptional employer, offering a vibrant work environment in the heart of Bristol, just steps away from Cabot Circus. With a strong focus on employee development, you will benefit from a structured training programme and ongoing support, ensuring your career flourishes in the insurance and legal services sector. Enjoy generous benefits including 26 days of holiday, a contributory pension scheme, and access to exclusive discounts, all while being part of a supportive team dedicated to making a positive impact for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor in Bedwas
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Das Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Das Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre Advisor in Bedwas
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Das Group:Your cover letter is your chance to shine! Tell us why you want to work at Das Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Das Group!
How to prepare for a job interview at Das Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
