ARAG UK is seeking a Complaint Executive within the Customer Insight & Experience team to support the delivery of a responsive complaints handling service to customers and business partners.
This role involves managing a caseload of complaints, ensuring compliance with the complaint handling framework, and providing governance and escalation as needed. It also focuses on documenting the complaint lifecycle to enable clear MI for governance and engaging with relevant dispute resolution services.
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Complaint Resolution Specialist in Bedwas employer: Das Group
ARAG UK is an excellent employer, offering a supportive and career-focused culture that empowers Employment Associates to thrive in their roles. With a hybrid working model from Bristol or Bedwas, employees benefit from a generous remuneration package, comprehensive benefits including holidays and pension, and numerous wellbeing initiatives, all while enjoying strong opportunities for professional growth and development.
