At a Glance
- Tasks: Support and resolve IT issues, ensuring smooth operations for users across multiple regions.
- Company: Join a dynamic digital team in a leading financial services company.
- Benefits: Enjoy 26 days holiday, flexible working, and exclusive employee discounts.
- Other info: Great opportunities for career growth and continuous learning in a fast-paced environment.
- Why this job: Kickstart your tech career while making a real difference in user experience.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 25000 - 35000 £ per year.
We are looking for a First Line Engineer to join our Bristol-based Digital team, supporting the delivery of a stable, reliable and compliant service to the business, end-users and selected business partners.
Working closely with the Service Desk and 2nd Line Manager, you will play a key role in resolving incidents and managing service requests through our Fresh IT Service management solution, ensuring colleagues and partners can work efficiently and without disruption. This is a varied, hands-on role where you will provide technical support across hardware, software and networks, while collaborating with the wider Operations team to drive continuous improvement. It is a fantastic opportunity to build on your existing capabilities, creating a culture where people want to be and do their best!
The role will also involve delivering exceptional service to all users of IT, working with internal colleagues across UK, Ireland and Canada regions and third parties to deliver technical services, whilst ensuring established service levels are always adhered to. We work relentlessly on solving customers' problems and strive to continuously do better by understanding our internal customers' needs.
Candidate Profile
We are keen to hear from candidates who can provide great customer service and are able to communicate clearly and effectively. You will have a passion for technology and delivering a great user experience. You enjoy problem-solving, communicate clearly, and take a proactive approach to resolving issues. Ideally you will have hands-on experience supporting and maintaining end-user technology including laptops/tablets, printers, mobile phones and end-device security and remote access technologies. You are comfortable working in a fast-paced environment and balancing quality with pace. You are also keen to learn, continuously develop your skills, and contribute to improving how IT services are delivered across the business. It is also desirable for you to have experience or knowledge in Microsoft Azure and M365, as these are some of the platforms we utilise within the business.
Essential Qualifications
- Strong communication skills
- Proactive, problem-solving approach
- Experience supporting end-user devices and Windows 11
- Customer-focused with good time management
- Experience with Microsoft 365; awareness of Azure
- Passion for technology and continuous learning
Desirable Qualifications
- Financial Services experience
- Microsoft certifications (e.g. MCP/MCSE)
- Exposure to Intune or Autopilot
- Knowledge of Active Directory and core services
- Understanding of networking fundamentals
- Awareness of containerised applications
Benefits
- 26 days holiday + bank holidays + 'MyDay' (1 day to take at your discretion during the year)
- Contributory company pension scheme (up to 10% employer match)
- Opportunity to buy up to 5 days of annual leave each year
- Employee Reward and Incentive Scheme
- Progressive career pathway and development opportunities
- Option to join our Sports and Social club, which organises discounted events such as theatre visits, sporting events and shopping trips
- Group Income Protection for all employees
- Group Legal Protection for all employees
- European Motor Assistance and Home Emergency Assistance
- Inclusion in our Health Cash plan
- Salary sacrifice benefits including Cycle scheme
- Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
- Flexible working options
1st Line Engineer in Bedwas employer: Das Group
Join our dynamic Digital team in Bristol as a 1st Line Engineer, where you'll be part of a supportive work culture that prioritises employee growth and development. With a focus on delivering exceptional service and continuous improvement, we offer a range of benefits including generous holiday allowances, a contributory pension scheme, and opportunities for professional advancement. Our inclusive environment encourages collaboration across regions, making it an ideal place for tech enthusiasts eager to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Engineer in Bedwas
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Das Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Das Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace 1st Line Engineer in Bedwas
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Das Group:Your cover letter is your chance to shine! Tell us why you want to work at Das Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Das Group!
How to prepare for a job interview at Das Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
