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- Tasks: Provide professional legal advice to customers and manage complex queries.
- Company: ARAG is experiencing positive change and growth in its Legal Advice teams.
- Benefits: Enjoy flexible working, generous pay, holidays, pension, and social activities.
- Why this job: Join a passionate team that values independent thinking and customer outcomes.
- Qualifications: Experience as a Legal Advisor or Paralegal; qualifications in law preferred.
- Other info: Hybrid role with options for full-time or part-time work.
The predicted salary is between 28800 - 43200 £ per year.
Looking to change sector and build experience in a new legal role?
At ARAG, these are exciting times. Following a period of positive change and sustained growth across our Legal teams, we now have an Associate opportunity available within our friendly and supportive Legal Advice team. This is a chance to step into an environment where you will be encouraged to develop your skills, broaden your expertise, and make a real impact to the team.
If you are ready to explore a new direction in your legal career, this could be the perfect opportunity to develop your career alongside us.
You will be responsible for providing a professional Legal Advice service to both our commercial and personal customers. You’ll manage more complex customers’ queries on a range of legal areas by establishing the facts of the customers’ legal issues, providing advice on the applicable law and setting out the legal and / or practical options available to the customer, whilst reviewing sources of funding and alternative resolution solutions.
Key responsibilities
- Managing the customer experience in an efficient and professional way, ensuring that customer engagement is maintained, expectations are managed, and service levels are met / exceeded.
- Ensuring customers are aware of any funding opportunities / benefits that may be available to them through their Legal Expenses Insurance product(s) / private funding.
- Communicating to customers in a clear, concise and honest manner whilst ensuring that you remain sensitive and empathic to our customers’ and business partners’ needs.
The experience speaks for itself, here is what our Principal Associate had to say “After five years in Personal Injury, the Legal Advice role gave me the chance to re-train across Employment, Property, Contract and L&T. With full support and training, I quickly became a specialist in Employment law while building broad knowledge across other areas. It was the perfect safety net to transition and bring my skills into a new field.”
This is a hybrid role (minimum 2 days a week in the office) and can be based at our Bristol City Centre office (5-minutes’ walk from Temple Meads station) OR our Bedwas office in South Wales. We are happy to discuss part-time options for this position.
You will need to demonstrate significant prior experience as a Legal Advisor, Associate or Paralegal, or gained experience within a Legal environment. A recognised legal qualification such as Legal Executive, LPC, BVC, LLB, LLM or equivalent is expected. This role is particularly suited to candidates who have specialised in one area of law and are now seeking to transition into a broader advisory position. We welcome applications from those looking to move sectors and expand their knowledge across Employment, Property, Contract, and Landlord & Tenant law, with evidence of adaptability and a commitment to professional development in new legal settings. Alongside genuine passion for going the extra mile to ensure excellent customer outcomes, you will also demonstrate exceptional communication skills, both written and verbal. Able to proactively identify both customers’ issues and potential solutions, whilst taking ownership of and following the correct processes, you will enjoy presenting legal advice in a precise, understandable and empathetic manner.
Other key candidate requirements
- Sound practical knowledge Employment Law and / or Landlord & Tenant Law
- Ability to work well as part of a collaborative team and highly customer‑focused in your approach
- Ability to deliver high quality performance against targets and SLAs
- Excellent understanding of the Solicitors Regulation Authority (SRA) requirements
- Due to the sensitive nature of this telephone‑based role, it is essential that you can demonstrate elevated levels of empathy and the ability to connect and build rapport with a wide range of colleagues, stakeholders and customers
Additional information
As a team we’re passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work, and we are looking for likeminded individuals who share our ambition to make our high‑quality legal solutions accessible and affordable to all.
Only a 5-minute walk from Bristol Temple Meads station we have newly refurbished, modern city centre offices. Our staff are at the heart of everything we do, and we encourage our people to work flexibly and achieve a work‑life balance that suits them.
Benefits package
- 26 days holiday with the option to purchase extra days
- Company Pension Scheme with the option to increase contributions
- Group Income Protection and Group Legal Protection for all employees
- European Motor Assistance
- Home Emergency Assistance
- Inclusion in our Health Cash plan
- Access to our Employee Discounts Hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
- Option to join our Sports & Social Club, who organise discounted events such as theatre visits and shopping trips
If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.
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Associate - Legal Advice employer: Das Group
Contact Detail:
Das Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate - Legal Advice
✨Tip Number 1
Familiarise yourself with the specific areas of law mentioned in the job description, such as Employment, Property, and Consumer Law. This will not only help you understand the role better but also allow you to engage in informed discussions during interviews.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've managed complex queries in the past. Highlight your ability to communicate clearly and empathetically, as this is crucial for the role.
✨Tip Number 3
Research ARAG and their approach to legal advice services. Understanding their values and how they operate will enable you to tailor your responses in interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Network with current or former employees of ARAG on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Associate - Legal Advice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Legal Advisor or Paralegal. Emphasise your knowledge in Employment, Property, and Consumer Law, and any other areas mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer outcomes. Use specific examples to demonstrate your communication skills and ability to manage complex customer queries.
Highlight Relevant Qualifications: Clearly state your qualifications such as Legal Executive, LPC/BVC/LLB, or similar. Mention any additional training or certifications that relate to the role, especially in areas like Family Law or Wills & Probate.
Showcase Empathy and Rapport-Building Skills: In your application, provide examples of how you've built rapport with customers in sensitive situations. This will demonstrate your understanding of the role's requirements and your ability to connect with clients.
How to prepare for a job interview at Das Group
✨Showcase Your Legal Knowledge
Make sure to brush up on your knowledge of Employment, Property, and Consumer Law, as well as any other areas mentioned in the job description. Be prepared to discuss how you would apply this knowledge to real customer scenarios.
✨Demonstrate Empathy and Communication Skills
Since the role requires high levels of empathy, think of examples from your past experiences where you successfully managed sensitive customer interactions. Practice articulating these situations clearly and concisely.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle complex customer queries. Prepare by thinking through potential legal issues and how you would advise clients on their options.
✨Understand the Company Culture
Research ARAG's values and culture, especially their emphasis on independent thinking and ownership. Be ready to discuss how your personal values align with theirs and how you can contribute to their positive change and growth.