At a Glance
- Tasks: Support IT services, resolve incidents, and manage service requests for a smooth user experience.
- Company: Join a dynamic digital team in a leading financial services company based in Bristol.
- Benefits: Enjoy 26 days holiday, flexible working, and a generous pension scheme.
- Other info: Be part of a supportive team that values independent thinking and personal growth.
- Why this job: Kickstart your IT career with hands-on experience and continuous learning opportunities.
- Qualifications: Strong communication skills and a passion for technology; experience with end-user devices preferred.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for a First Line Engineer to join our Bristol based Digital team, supporting the delivery of a stable, reliable and compliant service to the business, end-users and selected business partners.
Working closely with the Service Desk and 2nd Line Manager, you will play a key role in resolving incidents and managing service requests through our Fresh IT Service management solution, ensuring colleagues and partners can work efficiently and without disruption.
This is a varied, hands-on role where you will provide technical support across hardware, software and networks, while collaborating with the wider Operations team to drive continuous improvement.
It is a fantastic opportunity to bring your existing IT support capabilities and build on them further through hands-on experience and development, helping to create a culture where people want to be and do their best.
The role will also involve delivering exceptional service to all users of IT, working with internal colleagues across UK, Ireland and Canada regions and third parties to deliver technical services, whilst ensuring established service levels are always adhered to.
We work relentlessly on solving customer's problems and strive to continuously do better by understanding our internal customer's needs.
We are keen to hear from candidates who can provide great customer service and are able to communicate clearly and effectively.
You will have a passion for technology and delivering a great user experience.
You enjoy problem-solving, communicate clearly, and take a proactive approach to resolving issues.
Ideally you will have hands-on experience supporting and maintaining end-user technology including laptops/tablets, printers, mobile phones and end-device security and remote access technologies.
Y ou are comfortable working in a fast-paced environment and balancing quality with pace.
You are also keen to learn, continuously develop your skills, and contribute to improving how IT services are delivered across the business.
It is also desirable for you to have experience or knowledge in Microsoft Azure and M365, as these are some of the platforms we utilise within the business.
We're looking for someone who enjoys solving problems, helping people, and staying curious about technology.
To be successful in this role, you'll be able to demonstrate
- Excellent communication skills with the ability to explain technical issues clearly and confidently
- A proactive, solutions-focused mindset and a passion for troubleshooting
- Experience supporting end-user devices and working with Windows 11 environments
- A customer-first approach, with strong organisational and time management skills
- Knowledge of Microsoft 365 and an awareness of Azure technologies
- A genuine enthusiasm for technology and a commitment to continuous learning and development
- It would be great if you also have some of the following, although these aren't essential:
- Experience working within the Financial Services sector
- Microsoft certifications such as MCP, MCSA, or similar
- Exposure to Microsoft Intune and/or Windows Autopilot
- Knowledge of Active Directory and core infrastructure services
- A good understanding of networking fundamentals
- Awareness of containerised applications and modern deployment practices
As a team we are passionate and enthusiastic about what we do.
Our people are encouraged to think independently and to take ownership of their work.
You will be agile in the way that you work and adaptable to change.
In return for your commitment, we will offer you generous remuneration and an attractive benefits package which will include:
- 26 days holiday + bank holidays+ ' My Day ' (1 day to take at your discretion during the year)
- Contributory company pension scheme (up to 10% employer match)
- Opportunity to buy up to 5 days of annual leave every year
- Employee Reward and Incentive Scheme
- Progressive career pathway and development opportunities
- The option to join our Sports and Social club which organises discounted events such as theatre visits, sporting events and shopping trips
- Group Income Protection for all employees
- Group Legal Protection for all employees
- European Motor Assistance and Home Emergency Assistance
- Inclusion in our Health Cash plan
- Salary sacrifice benefits including Cycle scheme
- Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
At ARAG we support flexible working and would be open to discuss flexible working options.
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1st Line Engineer employer: Das Group
Das Group is an excellent employer, offering a dynamic work culture in Bristol that fosters innovation and collaboration. Employees benefit from continuous growth opportunities and a supportive environment where their contributions are valued, making it an ideal place for those looking to make a meaningful impact through technology.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Das Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Das Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Das Group!
✨Direct Apply to Das Group
Let's not forget to apply directly through the Das Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Das Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Das Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Das Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
