At a Glance
- Tasks: Provide L2/L3 support for TIBCO middleware and enhance enterprise applications.
- Company: Leading aerospace and defence organisation with a focus on operational excellence.
- Benefits: Competitive pay, hybrid work options, and opportunities for professional growth.
- Other info: Regular travel to customer sites and potential for contract extension.
- Why this job: Join a dynamic team and tackle complex technical challenges in a regulated environment.
- Qualifications: Experience in L2/L3 support and troubleshooting of TIBCO middleware required.
The predicted salary is between 54000 - 66000 £ per year.
Location: Stevenage, UK (onsite/hybrid, regular travel to customer site required)
Contract: 6 months, extendable
IR35 Status: Inside IR35
Clearance: SC preferred (current, previously held, or eligible to obtain)
About the Role
Our client, a leading organisation in a highly regulated aerospace and defence environment, is looking for an experienced L2/L3 Application Management Services (AMS) specialist to join its operational support function. You will act as an escalation point for complex technical issues, working closely with business stakeholders, vendors, infrastructure teams and application owners to maintain and enhance a portfolio of enterprise and COTS applications. You will help deliver reliable, efficient support within SLA commitments.
Key Responsibilities
- Provide L2/L3 AMS support across multiple COTS and enterprise applications, including TIBCO-based middleware services, ensuring service continuity, SLA adherence and high-quality resolution.
- Triage, diagnose and resolve incidents, providing workarounds where permanent fixes require change, and keeping users and stakeholders informed throughout the ticket lifecycle.
- Perform root cause analysis on recurring and major incidents, maintain known error records and drive preventive actions through problem management.
- Support service requests, including access, configuration, data updates, housekeeping and catalogue-driven fulfilment.
- Coordinate change and release activities: impact assessment, RFC creation, CAB support, deployment validation, back-out planning and post-implementation checks.
- Maintain operational documentation, including SOPs, runbooks, knowledge articles, support models, configuration records and handover artefacts.
- Work with product vendors, third-party suppliers, Service Desk, infrastructure, security and business teams to manage dependencies and restoration paths.
- Support monitoring, health checks, certificate and service account tracking, vulnerability remediation, patching coordination and licence/renewal reporting.
- Contribute to continuous improvement through trend analysis, automation opportunities, backlog reduction, knowledge reuse and operational reporting.
Essential Skills & Experience
- Hands-on L2/L3 support and troubleshooting of TIBCO middleware, covering messaging, file transfer, database, API/web service and SAP interfaces (JMS, JDBC, SFTP, SOAP/REST, JSON, BAPI, IDoc).
- Proven AMS experience in a managed services or enterprise support environment.
- Solid understanding of ITIL-aligned processes: incident, problem, change, release, service request, configuration and knowledge management.
- Strong troubleshooting skills across application, interface, data, access, configuration and environment issues.
- Working knowledge of ITSM/ticketing tools, CMDB practices, SLA/KPI reporting, dashboarding and operational governance.
- Ability to analyse logs and coordinate with infrastructure, database and security teams.
- Good understanding of patching, vulnerability remediation, application maintenance, certificate tracking and service account governance.
- Basic SQL/database knowledge and awareness of APIs, job scheduling, file transfers and application interfaces.
- Experience working with onsite, offshore and third-party teams in a structured support model.
Desirable
- Apache, Tomcat and IIS experience.
- API integration and message queue knowledge.
- Aerospace, defence, manufacturing or other regulated-industry background.
- Application development experience.
- Existing or previously held SC clearance.
Location & Security (Mandatory)
Candidates must live within commuting distance of Stevenage or be willing to travel regularly to the office/customer site. SC clearance (held, previously held, or eligible) is strongly preferred.
TIBCO Middleware in Stevenage employer: Darwin Recruitment
As an MEP Lead at our Slough location, you will be part of a forward-thinking team dedicated to delivering state-of-the-art data centre projects. We pride ourselves on fostering a collaborative work culture that prioritises safety, innovation, and professional growth, offering competitive salaries, comprehensive benefits, and the chance to lead high-impact projects in one of the world's most dynamic cities. Join us to advance your career while contributing to cutting-edge digital infrastructure in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land TIBCO Middleware in Stevenage
✨Join Aerospace Forums and Groups
Get involved in aerospace engineering forums and online communities, like the AIAA (American Institute of Aeronautics and Astronautics). It's a great way to meet industry peers and stay updated on job openings and trends in the field.
✨Attend Industry Conferences
Keep an eye on upcoming aerospace conferences and events where you can network with professionals and showcase your interest. Events like the Farnborough International Airshow are not just about flying machines; they're a goldmine for connections and potential job leads.
✨Spotlight Your Projects
Make sure to highlight any hands-on experience or projects on your portfolio that showcase your skills in aerospace engineering. Employers love seeing practical applications of theoretical knowledge. Show us what you've got!
✨Apply Directly on Company Websites
When you find companies you want to work for, head straight to their careers page to apply for full-time roles, like the one with Darwin Recruitment for a TIBCO Middleware. This often puts your application in front of the right people faster than just waiting for job boards!
We think you need these skills to ace TIBCO Middleware in Stevenage
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for the aerospace engineering role at Darwin Recruitment, make sure to highlight your technical expertise. Include specific software skills, like CAD tools or simulation software, and any relevant engineering projects you’ve worked on. This is your chance to really shine and showcase your engineering toolkit!
Don't Skip Your Projects!:Include a section in your CV dedicated to projects that demonstrate your problem-solving abilities in aerospace engineering. Whether it's a university project, an internship, or personal work, we love seeing how you’ve applied your skills in real-world scenarios. Make it clear what your role was and the impact of the project.
Show Your Passion in Your Cover Letter:At Darwin Recruitment, we're not just looking for skills – we want to know why you’re passionate about aerospace engineering. Use your cover letter to express what excites you about aviation technology and your career goals. Share any relevant experiences or inspirations that have led you to apply for this full-time position.
Tailor Your CV for Aerospace:Make sure your CV is specifically tailored to aerospace engineering. Focus on your education, any certifications, and your work experience, ensuring you highlight aspects that relate directly to the role. Don’t forget to mention any internships or apprenticeships that have given you hands-on experience.
How to prepare for a job interview at Darwin Recruitment
✨Brush Up on Your Technical Knowledge
Aerospace engineering is all about technical precision, so make sure you’re comfortable with key concepts like aerodynamics, propulsion, and materials science. We recommend going through any relevant coursework or projects you’ve worked on – these real-world examples can illustrate your understanding during the interview with Darwin Recruitment.
✨Showcase Your Projects with Confidence
Make sure to have a portfolio ready that details any significant projects you've worked on, whether it’s a group assignment or a personal endeavour. Be prepared to discuss the challenges you faced, the tools you used, like CAD software, and what you learned from the experience, as this will show your problem-solving skills in action.
✨Prepare for Technical Interviews
Expect some technical questions or even problem-solving exercises during your interview with Darwin Recruitment. Get familiar with design challenges or theoretical problems related to aerospace; this can range from calculating lift and drag forces to materials selection under stress. Practising these can help you feel more at ease when faced with tricky questions.
✨Emphasise Your Passion and Teamwork Skills
As a full-time candidate, it’s crucial to convey your passion for aerospace engineering and your ability to work in teams. Highlight any group projects or internships you've done, focusing on how you collaborated with others to achieve a goal. Companies like Darwin Recruitment love seeing candidates who not only have technical skills but also fit well within their team culture.
