At a Glance
- Tasks: Engage with customers and stakeholders, ensuring smooth operations and excellent service delivery.
- Company: Join a leading wastewater management company with over 35 years of experience.
- Benefits: Enjoy a competitive salary, company car, mobile phone, laptop, and ongoing training.
- Other info: Dynamic role with opportunities for personal development and career growth.
- Why this job: Be the face of the company, making a real difference in community engagement.
- Qualifications: 2+ years in customer service, strong communication skills, and a clean UK driving license.
The predicted salary is between 25000 - 35000 £ per year.
Location: South England / Andover
Job Type: Full-time / Permanent
Salary: Competitive £25,000 – £35,000 + Overtime
Working Hours: 08:00 – 16:00, Monday – Friday
Benefits: Company Car, Mobile Phone and Laptop, Company Pension, Ongoing Training, and Wellbeing Support
Our organization delivers fast, reliable, and professional wastewater management and emergency response services backed by over 35 years of combined industry experience. Operating 24/7, we handle reactive services including localised flooding responses, sewage discharges, pumping station failures, and environmental pollution incidents for private clients, commercial organizations, local authorities, national water companies, and the Environment Agency.
Role Purpose & Key Responsibilities
- Customer & Stakeholder Engagement: Visit customers ahead of planned works, explain processes, answer questions, keep customers informed of progress or delays, and build positive relationships with residents, local authorities, and client representatives.
- Operational Support: Work closely with field teams to ensure smooth delivery, resolve site access issues proactively, manage customer communications to minimize failed visits, and attend stakeholder or Parish Council meetings.
- Reporting & Compliance: Accurately record interactions, site info, and job updates using company systems (such as BigChange), complete reports and upload photographs on the day of attendance, and maintain strict Health & Safety compliance (including PPE, FYLD, and Lone Alert systems).
- Continuous Improvement: Identify follow-on work opportunities, report service improvements, and proactively handle complaints to resolve issues before they escalate.
Annual Objectives (Key Performance Indicators)
- Deliver Excellent Customer Service: Maintain 100% or above customer satisfaction, receive fewer than 3 justified complaints annually, and respond to enquiries within agreed timescales.
- Improve Communication: Contact customers before arrival, keep records updated in BigChange, and ensure scope of works is clearly understood.
- Support Operational Delivery: Maintain 100% on-time attendance for scheduled appointments, attend tankering sites proactively, and participate in GW morning calls.
- Health, Safety & Compliance: Maintain full compliance with PPE, vehicle audits, defect checks, and FYLD/Lone Alert usage.
- Personal Development: Complete mandatory training, toolbox talks, 121s, and expand knowledge of wastewater operations.
Candidate Requirements
Essential Criteria
- Minimum of 2 years of experience in customer service, ideally within utilities, construction, or field operations.
- Experience working with or around wastewater tankers.
- Excellent communication, interpersonal, and active listening skills with a friendly and professional manner.
- Strong organizational skills, self-motivation, and the ability to work independently to manage your own workload.
- Confidence in handling difficult conversations and resolving complaints.
- Good IT proficiency, including Microsoft Office and mobile applications.
- A full UK clean driving license.
Desirable Criteria
- Experience working with utility companies or environmental services.
- Prior knowledge of wastewater, drainage, or construction operations.
- Experience using field service management software like BigChange.
Field Stakeholder Engagement Lead in Andover employer: Darwin Recruitment
Darwin Recruitment is an excellent employer for Installation Technicians, offering a dynamic work environment in Edinburgh that prioritises safety and teamwork. Employees benefit from ongoing training and development opportunities, fostering personal and professional growth while contributing to the renewable energy sector. With a strong commitment to HSE standards and a collaborative culture, this role provides a meaningful chance to be part of a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Field Stakeholder Engagement Lead in Andover
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Darwin Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Darwin Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Field Stakeholder Engagement Lead in Andover
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Darwin Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Darwin Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Darwin Recruitment!
How to prepare for a job interview at Darwin Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
