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For Companies At a Glance
- Tasks: Greet guests, assist with queries, and handle calls at our beautiful resort.
- Company: Join Darwin Escapes, a leading UK holiday company with 26 unique destinations.
- Benefits: Enjoy competitive pay, flexible hours, discounts on stays, and free access to resort facilities.
- Other info: Part-time role with 16 hours across 2 variable days, including weekends.
- Why this job: Be part of a friendly team in a vibrant environment with opportunities for career growth.
- Qualifications: Strong customer service skills are essential; driving licence is a plus.
About the Role
We are looking for a friendly and professional Receptionist / Sales Receptionist to join our team at one of Darwin Escapes’ beautiful holiday destinations. This role is ideal for someone who enjoys working with people, has excellent communication skills, and is passionate about delivering outstanding customer service while supporting sales activities.
As a Receptionist / Sales Receptionist, you will be the first point of contact for our guests, ensuring a warm welcome and a seamless experience throughout their stay. You will also promote the park, support holiday & ownership sales enquiries, and help maximise revenue opportunities in a fast‑paced environment.
This is a full‑time position working variable days, including weekends and bank holidays.
Location: Station Road, Talacre
Key Responsibilities
- Welcome guests on arrival and provide a friendly and professional check‑in experience
- Handle guest enquiries, in person, over the phone, and via email
- Manage bookings, payments, and reservations using internal systems
- Promote holiday bookings, upgrades, and additional services to maximise revenue
- Respond to sales enquiries and provide information on holiday packages and ownership opportunities
- Support the sales team by generating and passing on qualified leads
- Upsell park facilities, special offers, and local experiences where appropriate
- Provide information about the park, local area, and available facilities
- Handle guest feedback and resolve queries or issues promptly and professionally
- Coordinate with housekeeping and maintenance teams to ensure accommodation readiness
- Process check‑outs efficiently and accurately
- Maintain a clean, organised, and presentable reception area
- Support administrative tasks and daily reception operations
- Follow all company procedures, including data protection and health & safety
What We’re Looking For
- Previous experience in customer service, receptionist, or sales roles
- Excellent communication and interpersonal skills
- Confident in promoting products and services in a professional manner
- Strong organisational and multitasking abilities
- A friendly, positive, and professional manner
- Good IT skills and confidence using booking systems
- Ability to work under pressure in a busy environment
- A flexible approach to work
- A commitment to delivering an excellent guest experience while supporting sales targets
Benefits
- Competitive salary
- Discounted staff breaks at our luxury resorts across the UK
- Free use of many resort facilities including gyms and swimming pools
- Food discounts across all resorts
- Discounts on spa treatments
- Employee Assistance Programme
- Access to the Darwin Academy training programme
- Cycle to Work scheme
- MediCash health plan
(Some benefits are subject to terms and conditions.)
Required Criteria
- Right to work
Closing Date: Sunday 31st May 2026
Contract Type: Full‑time
Salary: £12.71 hourly
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Receptionist employer: Darwin Escapes
Contact Detail:
Darwin Escapes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the local area around Newquay. As a Receptionist, you'll be advising guests on local attractions and events, so having a good knowledge of what's available will make you stand out.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you feel more confident when dealing with guests and handling any queries or complaints.
✨Tip Number 3
Show your flexibility by being open to various shifts, including weekends and bank holidays. Highlighting your availability can make you a more attractive candidate for the part-time role.
✨Tip Number 4
If you have a driving licence, mention it during your interactions. Being able to travel easily to the resort is a plus, and it shows your commitment to the role.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and communication skills, as these are essential for the Receptionist role. Include any previous roles where you interacted with guests or handled queries.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you want to work at Darwin Escapes and how your skills align with their values and the job requirements.
Highlight Flexibility: Since the role requires working variable days, including weekends and bank holidays, emphasise your flexibility in your application. Mention your availability and willingness to adapt to the needs of the business.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Receptionist.
How to prepare for a job interview at Darwin Escapes
✨Showcase Your Customer Service Skills
As a Receptionist, excellent customer service is key. Prepare examples of how you've successfully handled guest queries or complaints in the past. This will demonstrate your ability to create a welcoming atmosphere.
✨Know the Local Area
Familiarise yourself with Newquay and its attractions. Being able to advise guests on local events and activities will show your commitment to enhancing their experience at the resort.
✨Demonstrate Flexibility
Since the role requires working variable days, including weekends and bank holidays, be ready to discuss your availability. Highlight any previous experiences where you adapted to changing schedules.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult customers, managing cash transactions, and your approach to teamwork. Practising your responses can help you feel more confident during the interview.