Receptionist

Receptionist

Location : Piran Meadows Resort

Job Type : Part Time - 16 hours

Department : Admin & Reception

Darwin Escapes. Great People. Great Places.

At Darwin Escapes, our people are at the heart of everything we do. Across our holiday resorts, lodge retreats and support teams, our colleagues help create memorable experiences for our guests every day.

We’re proud to offer a friendly and supportive place to work, with opportunities to learn, develop and build a career with Darwin Escapes.

About the role

We’re looking for a friendly and professional Receptionist to join our team.

As one of the first points of contact for our guests, you’ll provide a warm welcome, assist with enquiries and bookings and help ensure every guest has a positive experience throughout their stay.

This is a varied front-of-house role, ideal for someone who is organised, approachable and passionate about delivering excellent customer service.

Role highlights

• Varied front-of-house and customer service role

• Regular interaction with guests throughout their stay

• Opportunity to work closely with teams across the wider resort

• Ongoing opportunities to develop your customer service and hospitality skills

Key responsibilities

• Welcome guests and provide a friendly and professional check-in experience

• Respond to guest enquiries in person, over the telephone and by email

• Manage bookings, reservations and payments using internal systems

• Provide information about the resort, facilities and local area

• Handle guest feedback, queries and concerns professionally

• Process guest check-outs accurately and efficiently

• Coordinate with housekeeping, maintenance and other resort teams to support the guest experience

• Maintain a clean, organised and welcoming reception area

• Complete general reception administration and maintain accurate records

• Follow company procedures, including data protection, health and safety requirements

• Work collaboratively with the wider resort team

What we’re looking for

Essential

• Excellent customer service and communication skills

• A friendly, professional and welcoming approach

• Strong organisation and multitasking skills

• Good attention to detail

• Confidence using computers and learning new systems

• Ability to remain calm and professional in a busy environment

• Ability to work independently and as part of a team

Desirable

• Previous experience within a reception, customer service or hospitality role

• Previous experience using booking or reservation systems

• Experience working within a holiday park, hotel, leisure or similar guest-focused environment

Why Join Darwin Escapes?

As part of the Darwin Escapes team, you’ll have access to a range of benefits, including:

• Heavily discounted holidays across Darwin Escapes resorts
• Discounts when dining or using spa facilities across our resorts
• Free use of many resort facilities
• MediCash Health Plan
• Employee Assistance Programme
• Training and development opportunities
• Career progression opportunities
• Access to employee benefits and discounts
• Discounted gym memberships
• Enhanced holiday and sick pay
• Cycle to Work scheme
• The opportunity to sell annual leave

Some benefits are subject to terms and conditions.

Supporting the Armed Forces Community

Darwin Escapes is proud to support the Armed Forces community and welcomes applications from Service Leavers, Veterans, Reservists and military families.

Where applicable, eligible Service Leavers and Veterans who meet the essential criteria for a role will be offered an interview.

Ready to Join Us?

If this sounds like the opportunity for you, we’d love to hear from you.

Apply today and become part of the Darwin Escapes team.