Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, assist with queries, and handle calls at our beautiful retreat.
- Company: Join the Darwin Escapes family with 26 stunning destinations across the UK.
- Benefits: Earn £12.21/hour, enjoy discounts, free gym access, and enhanced holiday entitlement.
- Why this job: Be the friendly face of our resort and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexible part-time role with opportunities for career growth and training.
The predicted salary is between 12 - 12 £ per hour.
Location: Bewaldeth
We are looking for a Receptionist to join our team at Keswick Reach Lodge Retreat in Cockermouth, Cumbria. This is a permanent part-time position of 16 hours across 2 variable days, including weekends and bank holidays. Shifts may include Friday and Saturday, Monday and Tuesday, or Saturday and Sunday, on a rotating schedule arranged in advance. Flexibility is essential to suit the needs of the business.
Company Overview
Darwin Escapes has 26 amazing destinations across the United Kingdom, each of which has its own unique offering.
About The Role
Main responsibilities:
- Meet and greet resort guests.
- Assist guests with any queries they may have.
- Advise on the local area.
- Issue accommodation keys and information.
- Advise guests on events within the resort.
- Handle telephone calls.
- Deal with customer complaints.
- Accurate cash handling.
Requirements
Excellent customer service and strong communication skills are essential. A driving licence and the ability to drive is advantageous to get to and from the retreat.
What’s In It For You
- Competitive rate of pay.
- Enhanced holiday entitlement (with the option to cash in a number of holidays per year).
- Discounted staff breaks at our luxurious holiday resorts across the UK.
- Free use of all Darwin Escapes resort facilities including many of our free gyms and swimming pools.
- Food discount across all resorts.
- Free complimentary round of Golf.
- Discounts on spa treatments.
- 'Introduce a friend' recruitment bonus.
- Company employee sick pay.
- Compassionate leave pay.
- Employee Assistance Programme.
- Free access to the Darwin Academy training programme to help further your career and skill levels.
- Cycle to work scheme.
- MediCash cash plan.
Subject to terms and conditions.
Contract & Compensation
Contract type: part-time
Salary: £12.21 Hourly
Closing Date: Thursday 1st January, 2026
Receptionist employer: Darwin Escapes
Contact Detail:
Darwin Escapes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Darwin Escapes and their resorts. This will help you understand their values and what they’re looking for in a Receptionist, making it easier for you to connect during the chat.
✨Tip Number 2
Practice your customer service skills! As a Receptionist, you'll be the face of the resort. Think about how you would handle different guest scenarios and practice your responses. This will show that you’re ready to tackle any situation with confidence.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a role where you’ll be meeting guests. Make sure you look smart and professional for your interview – it shows you take the opportunity seriously.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. Head over to the Darwin Escapes careers page and submit your application directly. It’s the best way to ensure your application gets noticed!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Customer Service Skills: As a Receptionist, you'll be the face of our retreat, so make sure to highlight your excellent customer service skills in your application. Share specific examples of how you've helped guests or resolved issues in the past – we love to see that!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you the perfect fit for the role. Remember, less is often more!
Tailor Your Application: Make sure to tailor your application to the job description. Mention your flexibility and willingness to work weekends and bank holidays, as this is key for us. Show that you understand the role and what we’re looking for!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Darwin Escapes
✨Know the Company
Before your interview, take some time to research Darwin Escapes and their various destinations. Understanding their values and what makes them unique will help you connect with the interviewer and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
As a Receptionist, excellent customer service is key. Prepare examples from your past experiences where you've successfully handled guest queries or complaints. This will demonstrate your ability to provide top-notch service, which is crucial for this position.
✨Be Ready for Flexibility Questions
Since the role requires flexibility with shifts, be prepared to discuss your availability. Think about how you can accommodate the rotating schedule and express your willingness to adapt to the needs of the business during the interview.
✨Practice Common Interview Questions
Familiarise yourself with common interview questions for reception roles, such as how you would handle a difficult guest or manage multiple tasks at once. Practising your responses will help you feel more confident and articulate during the actual interview.
