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- Tasks: Lead the Reception team, greet guests, and handle queries efficiently.
- Company: Join Darwin Escapes, a fast-growing holiday company with 26 unique destinations across the UK.
- Benefits: Enjoy competitive pay, enhanced holidays, discounts on stays, and free access to resort facilities.
- Why this job: Be part of a friendly team in a vibrant environment with opportunities for career growth.
- Qualifications: Strong customer service skills and a driving licence are essential.
- Other info: Flexible part-time hours, perfect for students looking to balance work and studies.
We are looking for a Reception Supervisor to join our team at Canterbury Reach Lodge Retreat in Petham, Kent. This is a permanent position to work part time hours, around 12 hours across Tuesday and Wednesday, which will include bank holidays. Flexibility is essential to suit the needs of the business. A driving license is essential for this role.
About The Role
Main responsibilities:
- Take responsibility of the Reception team and Reception area.
- Meet and greet resort guests and members.
- Assist guests and members with any queries they may have.
- Ensure the department runs efficiently.
- Advise on the local area.
- Issue accommodation keys and information.
- Advise guests and members on events within the resort.
- Handle telephone calls.
- Deal with customer complaints.
- Accurate cash handling.
Requirements:
Excellent customer service and strong communication skills are essential for this role. A driving licence and the ability to drive is essential to get to and from the resort.
What’s in it for you:
- Competitive rate of pay.
- Enhanced holiday entitlement (with the option to cash in a number of holidays per year).
- Discounted staff breaks at our luxurious holiday resorts across the UK.
- Free use of all Darwin Escapes resort facilities including many of our free gyms and swimming pools.
- Food discount across all resorts.
- Free complimentary round of Golf.
- Discounts on spa treatments.
- 'Introduce a friend' recruitment bonus.
- Company employee sick pay.
- Compassionate leave pay.
- Employee Assistance Programme.
- Free access to the Darwin Academy training programme to help further your career and skill levels.
- Cycle to work scheme.
Desired Criteria:
A driving licence and the ability to drive is an advantage to enable easy travel to and from the resort.
Required Criteria:
Right to live and work in the UK. Excellent customer service and strong communication.
Reception Supervisor employer: Darwin Escapes
Contact Detail:
Darwin Escapes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Familiarise yourself with the local area around Canterbury Reach Lodge Retreat. Knowing the best attractions, restaurants, and activities will help you provide valuable information to guests and show your commitment to the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter as a Reception Supervisor. Think about how you would handle guest complaints or queries to demonstrate your problem-solving abilities during the interview.
✨Tip Number 3
Show your flexibility by being open to various shifts, including bank holidays. Highlighting your willingness to adapt to the needs of the business can set you apart from other candidates.
✨Tip Number 4
If you have previous experience in hospitality or supervisory roles, be ready to discuss specific examples of how you've successfully managed a team or improved customer satisfaction. This will showcase your leadership skills and suitability for the position.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service and supervisory roles. Emphasise any previous work in hospitality or reception settings, as well as your communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific aspects of Darwin Escapes that appeal to you, and explain how your skills align with the responsibilities of the Reception Supervisor position.
Highlight Flexibility and Driving Skills: Since flexibility is essential for this role, mention your availability and willingness to work on bank holidays. Also, ensure to state your driving licence status clearly, as it is a requirement for the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a supervisory role.
How to prepare for a job interview at Darwin Escapes
✨Showcase Your Customer Service Skills
As a Reception Supervisor, excellent customer service is key. Prepare examples of how you've handled guest queries or complaints in the past, demonstrating your ability to remain calm and professional under pressure.
✨Familiarise Yourself with the Local Area
Since advising guests on the local area is part of the role, do some research on Petham and its attractions. Being able to suggest places to visit or activities to do will show your enthusiasm for the position.
✨Demonstrate Leadership Qualities
You'll be responsible for the Reception team, so think about times when you've led a team or project. Highlight your leadership style and how you motivate others to ensure the department runs efficiently.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult situations, managing a team, and ensuring smooth operations at the reception. Practising your responses will help you feel more confident during the interview.