Receptionist
Location
: Piran Meadows Resort Job Type
: Part Time - 16 hours Department
: Admin & Reception Darwin Escapes. Great People. Great Places. At Darwin Escapes, our people are at the heart of everything we do. Across our holiday resorts, lodge retreats and support teams, our colleagues help create memorable experiences for our guests every day. We’re proud to offer a friendly and supportive place to work, with opportunities to learn, develop and build a career with Darwin Escapes. About the role
We’re looking for a friendly and professional Receptionist to join our team. As one of the first points of contact for our guests, you’ll provide a warm welcome, assist with enquiries and bookings and help ensure every guest has a positive experience throughout their stay. This is a varied front-of-house role, ideal for someone who is organised, approachable and passionate about delivering excellent customer service. Role highlights
Varied front-of-house and customer service role
Regular interaction with guests throughout their stay
Opportunity to work closely with teams across the wider resort
Ongoing opportunities to develop your customer service and hospitality skills
Key responsibilities
Welcome guests and provide a friendly and professional check-in experience
Respond to guest enquiries in person, over the telephone and by email
Manage bookings, reservations and payments using internal systems
Provide information about the resort, facilities and local area
Handle guest feedback, queries and concerns professionally
Process guest check-outs accurately and efficiently
Coordinate with housekeeping, maintenance and other resort teams to support the guest experience
Maintain a clean, organised and welcoming reception area
Complete general reception administration and maintain accurate records
Follow company procedures, including data protection, health and safety requirements
Work collaboratively with the wider resort team
What we’re looking for
Essential Excellent customer service and communication skills
A friendly, professional and welcoming approach
Strong organisation and multitasking skills
Good attention to detail
Confidence using computers and learning new systems
Ability to remain calm and professional in a busy environment
Ability to work independently and as part of a team
Desirable Previous experience within a reception, customer service or hospitality role
Previous experience using booking or reservation systems
Experience working within a holiday park, hotel, leisure or similar guest-focused environment
Why Join Darwin Escapes? As part of the Darwin Escapes team, you’ll have access to a range of benefits, including: Heavily discounted holidays across Darwin Escapes resorts Discounts when dining or using spa facilities across our resorts Free use of many resort facilities MediCash Health Plan Employee Assistance Programme Training and development opportunities Career progression opportunities Access to employee benefits and discounts Discounted gym memberships Enhanced holiday and sick pay Cycle to Work scheme The opportunity to sell annual leave Some benefits are subject to terms and conditions. Supporting the Armed Forces Community Darwin Escapes is proud to support the Armed Forces community and welcomes applications from Service Leavers, Veterans, Reservists and military families. Where applicable, eligible Service Leavers and Veterans who meet the essential criteria for a role will be offered an interview. Ready to Join Us? If this sounds like the opportunity for you, we’d love to hear from you. Apply today and become part of the Darwin Escapes team.
Receptionist in Leven employer: Darwin Escapes
At Darwin Escapes, we pride ourselves on creating a supportive and friendly work environment where our team members can thrive. As a Housekeeper at Tilford Woods, you'll enjoy numerous benefits including heavily discounted holidays, access to wellness programmes, and opportunities for career progression within a growing organisation. Join us in delivering exceptional guest experiences in the beautiful Surrey countryside, where your hard work and dedication will be truly valued.
