Housekeeping Manager in Bath

Housekeeper Manager

Location

: Bath Mill Lodge Retreat Job Type

: Full Time - 40 hours per week, Permanent Department

: Housekeeping Salary

: Dependent on experience Darwin Escapes. Great People. Great Places. At Darwin Escapes, our people are at the heart of everything we do. Across our holiday resorts, lodge retreats and support teams, our colleagues help create memorable experiences for our guests every day. We’re proud to offer a friendly and supportive place to work, with opportunities to learn, develop and build a career with Darwin Escapes. About the role We’re looking for an experienced and motivated Housekeeping Manager to lead the day-to-day housekeeping operation across our resort. You’ll be responsible for ensuring accommodation and guest areas are consistently maintained to a high standard, while leading, supporting and developing the Housekeeping team. You’ll oversee staffing, quality standards, stock and operational performance, while taking a hands-on approach when required. This is a fast-paced management role suited to someone with strong leadership skills, excellent organisation and a real focus on guest experience. This is a full-time, permanent role working 40 hours per week, including weekends and bank holidays as required. Role highlights Overall responsibility for the resort Housekeeping function Leadership and development of the Housekeeping team Ownership of accommodation standards, staffing and operational performance Hands-on role with responsibility for continuous improvement Opportunity to develop your leadership and operational management skills Key responsibilities Lead the day-to-day Housekeeping operation across accommodation and guest areas Manage, support and develop the Housekeeping team Plan rotas and staffing levels to support operational requirements and changeover activity Monitor productivity and ensure accommodation is prepared within required timeframes Conduct regular inspections and audits to maintain company standards Manage team performance and provide coaching, feedback and support where required Take a hands-on approach and support cleaning activity during busy periods when necessary Monitor stock levels of linen, cleaning products and housekeeping supplies Manage ordering, stock control and inventory processes Respond to guest feedback and resolve housekeeping-related concerns professionally Work closely with Reception, Maintenance and wider resort teams to support smooth operations Ensure health and safety, COSHH, hygiene and company procedures are followed Maintain accurate records including audits, stock information and operational documentation Identify opportunities to improve housekeeping standards, efficiency and guest satisfaction What we’re looking for Essential Previous experience in a housekeeping supervisory or management role Strong leadership and people-management skills Excellent attention to detail and consistently high standards of cleanliness Strong organisation and time-management skills Ability to plan workloads and manage competing operational priorities Experience managing team performance and maintaining standards Strong communication and problem-solving skills A proactive, professional and hands-on approach Ability to work effectively under pressure in a fast-paced environment Ability to work collaboratively with other departments Desirable Previous experience managing a Housekeeping function within holiday parks, hotels, hospitality or a similar environment Experience managing rotas and staffing levels Experience managing stock, linen and housekeeping supplies Knowledge of health and safety and COSHH requirements Experience using digital housekeeping, audit or task-management systems Why Join Darwin Escapes? As part of the Darwin Escapes team, you’ll have access to a range of benefits, including: Heavily discounted holidays across Darwin Escapes resorts Discounts when dining or using spa facilities across our resorts Free use of many resort facilities MediCash Health Plan Employee Assistance Programme Training and development opportunities Career progression opportunities Access to employee benefits and discounts Discounted gym memberships Enhanced holiday and sick pay Cycle to Work scheme The opportunity to sell annual leave Some benefits are subject to terms and conditions. Supporting the Armed Forces Community Darwin Escapes is proud to support the Armed Forces community and welcomes applications from Service Leavers, Veterans, Reservists and military families. Where applicable, eligible Service Leavers and Veterans who meet the essential criteria for a role will be offered an interview. Ready to Join Us? If this sounds like the opportunity for you, we’d love to hear from you. Apply today and become part of the Darwin Escapes team.