At a Glance
- Tasks: Assist and direct patients in a friendly, efficient manner while managing administrative tasks.
- Company: Join Darwen Healthlink, a supportive and inclusive healthcare practice.
- Benefits: Enjoy competitive pay, NHS pension, social events, and a uniform provided.
- Other info: Flexible hours with opportunities for career growth and continuous training.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic environment.
- Qualifications: GCSEs in Maths & English; experience in customer service or administration preferred.
The predicted salary is between 24000 - 36000 £ per year.
We are looking to recruit a Medical Receptionist with a can-do approach to join us in our fast-paced practice. You will be required to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Your hours of work will be between 8am & 6.30pm over a 5-day week.
Main duties of the job:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Deal with all general queries, explain procedures and make new and follow-up appointments.
- Scanning of patient-related documentation and attaching scanned documents to patients' healthcare records.
- Accept test samples from patients and deal with accordingly.
- Support all clinical staff with general administrative tasks as requested.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure administrative procedures are completed.
- Ensure correspondence, reports, results etc. are filed or scanned promptly and in the correct file.
- Use e-mail to forward correspondence as required and record and action all incoming emails.
- Complete opening procedures at the start of the day when first to arrive and make all necessary preparations to receive patients.
- Complete closing procedures at the end of the day ensuring all confidential information is stored away securely and internal lights are off.
About us:
Darwen Healthlink is a well-established 4 GP partner training practice located in a modern, purpose-built building providing services to approximately 15,000 patients. The building features on-site parking ensuring convenient access to both staff and visitors. There is easy access to the local motorways links, offering excellent connectivity for commuting. The practice is committed to the well-being of the staff, reflected in our funded social events throughout the year, including team building days, Christmas parties and our in-house monthly buffets. We believe in fostering a positive, supportive, and inclusive environment where our staff feel valued and appreciated. We also offer enrolment into the NHS Pension Scheme and uniform is provided.
Person Specification:
- Educated to GCSE Level in Maths & English.
- NVQ Level 2 in Health & Social Care.
- Experience of working with the general public.
- Experience of administrative duties.
- Clear & polite telephone manner.
- Good interpersonal skills.
- Problem solving & analytical skills.
- Effective time management.
- Ability to work as a team & autonomously.
- Polite & confident.
- Flexible & Cooperative.
- Motivated & forward thinker.
- High levels of integrity & loyalty.
- Sensitive & empathetic in distressing situations.
- Ability to work under pressure.
- Flexible outside core office hours.
- Disclosure barring service (DBS) Check.
- Experience of working as a Medical Receptionist in a Healthcare setting.
- Competent on the use of office & outlook.
Medical Receptionist/Care Navigator in Darwen employer: Darwen Healthlink
Darwen Healthlink is an exceptional employer that prioritises the well-being of its staff while providing a supportive and inclusive work environment. With a commitment to employee growth through training opportunities and regular social events, we ensure our team feels valued and engaged. Located in a modern facility with convenient access and on-site parking, we offer a fulfilling career as a Medical Receptionist/Care Navigator, where you can make a meaningful impact on the lives of our patients.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist/Care Navigator in Darwen
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Darwen Healthlink for the Medical Receptionist/Care Navigator role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Medical Receptionist/Care Navigator in Darwen
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Darwen Healthlink, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Darwen Healthlink, and how you can make a difference!
How to prepare for a job interview at Darwen Healthlink
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Darwen Healthlink.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Darwen Healthlink appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Darwen Healthlink supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
