At a Glance
- Tasks: Assist travellers in emergencies and provide tailored solutions to their problems.
- Company: Join a global leader in travel risk management with a focus on safety.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference by helping people during their travels.
- Qualifications: Fluency in Portuguese and strong problem-solving skills required.
- Other info: Work in a supportive team environment with 24/7 operations.
The predicted salary is between 36000 - 60000 £ per year.
At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing immediate access to the right experts when an emergency happens while travelling. Our extensive experience in global travel risk management positions us as a trusted partner for travellers worldwide. WTP is part of Zurich Cover-More and operates in 16 countries across five continents.
WTP provides Travel Risk Management services on behalf of our clients to travellers worldwide. We operate 24 hours a day, seven days a week from our three operation centres in Australia, Canada, and the United Kingdom, responding to travellers in need around the globe.
Our Travel Assistance Case Managers provide customers with after-care and logistical problem-solving support when issues arise during travel. High-performing, empathetic, and multilingual, Case Managers help bring travellers home safely or enable them to continue their journey as needed. They build strong relationships and deliver accurate, on-time service in high-stakes situations.
Key responsibilities include:
- Take calls from travellers in emergencies (e.g., lost baggage, medical emergencies) and help solve their problems
- Deliver a great experience for travellers, family members, and providers
- Apply critical thinking and problem-solving to provide tailored, real-world solutions
- Provide emotional support and reassurance while maintaining calm, empathetic conduct
- Work with the team to locate the nearest suitable medical or security providers
Travel Assistance Case Manager (Portuguese Speaking) in London employer: DARTS (Disaster Air Response Teams)
Contact Detail:
DARTS (Disaster Air Response Teams) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Assistance Case Manager (Portuguese Speaking) in London
✨Tip Number 1
Network like a pro! Reach out to people in the travel and assistance industry, especially those who work at World Travel Protection. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for the interview by practising common questions related to travel assistance. Think about scenarios where you had to solve problems under pressure – they love that stuff!
✨Tip Number 3
Show off your language skills! As a Portuguese speaker, highlight how you can connect with diverse travellers. It’s all about making them feel at ease during tough times.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Travel Assistance Case Manager (Portuguese Speaking) in London
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let us know why you're passionate about travel and helping others. Share any personal experiences that highlight your empathy and problem-solving skills in travel situations.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Travel Assistance Case Manager role. Highlight relevant experience, especially in customer service or crisis management, and use keywords from the job description to catch our eye.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at DARTS (Disaster Air Response Teams)
✨Know Your Stuff
Make sure you understand the role of a Travel Assistance Case Manager inside out. Familiarise yourself with common travel issues, emergency protocols, and the services offered by World Travel Protection. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role involves providing emotional support to travellers in distress, be prepared to share examples from your past experiences where you've demonstrated empathy and problem-solving skills. Think of specific situations where you helped someone through a tough time, as this will resonate well with the interviewers.
✨Practice Your Portuguese
As a Portuguese-speaking role, it’s crucial to brush up on your language skills. Be ready to demonstrate your fluency during the interview, whether it's through answering questions or role-playing scenarios. This will not only showcase your language abilities but also your readiness to communicate effectively with clients.
✨Stay Calm Under Pressure
The nature of this job means you'll often deal with high-stress situations. Prepare for situational questions that test your ability to remain calm and think critically under pressure. Practising responses to hypothetical emergency scenarios can help you articulate your thought process and decision-making skills during the interview.
