Global Head of Training in London

Where will your career take you next? Let's find out together. At Zurich Cover-More, we're proud to be one of the world's leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we're there every step of their journey with proactive care, personalised cover and specialist support.

Zurich Cover-More partners with many of the world's best-known brands, including major airlines, travel giants, top banks, credit card providers, and large retailers to deliver more care, more cover, for all. Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world's leading multi-line insurers.

This role is part of World Travel Protection, our global medical and security assistance business supporting many of Zurich Cover-More's travel insurance brands. We support both corporate and leisure travellers helping them avoid risks before they escalate and connecting them with the right experts when emergencies arise. Operating 24/7 from our global assistance centres, we're always ready to answer the call wherever in the world it comes from.

• You’ll design and oversee the implementation of the global learning curriculum for assistance, customer service, claims, and sales.
• You’ll conduct training needs analysis, identify gaps, and develop a training management plan to address key areas of learning.
• You’ll develop a training program designed to meet International Standard ISO9001.
• You’ll work to establish regionally accredited training to provide trainees with qualifications.
• You’ll design and deliver bespoke blended learning programs in consultation with key business stakeholders, that meet clinical and non-clinical risk management, quality and regulatory requirements.
• You’ll conduct focus groups and assess training needs through surveys and other qualitative/quantitative methods including benchmarking against other organisations.
• You’ll conduct regular training audits that identify trends, knowledge gaps, and ongoing risks with feedback provided to the senior leadership team.
• You’ll measure the effectiveness of all learning programs and utilise feedback to improve the quality of learning.
• You’ll implement talent management and succession planning strategies to develop talent within our business.
• You’ll build and sustain collaborative and productive working relationships with key stakeholders across our global business.

• You’ll have a background in learning and development, with experience establishing best practice L&D departments in corporate organisations.
• You’ll be a native speaker or fluent in both English and a second language (preferably French, German, Italian or Spanish).
• You’ll have a proven track record of developing a Global Learning Strategy and Roadmap that suits the needs of your business.
• You’ll have experience building and implementing a learning curriculum in line with adult learning principles to address identified training needs.
• You’ll possess knowledge of leading-edge learning theories, practices, benchmarks, systems, technologies, and digital learning literacy.
• You’ll have a proven ability to develop, design and partner with Executive teams to deliver organisational capability & learning initiatives.

• We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.
• Job flexibility: Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.
• Career growth: We're committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.
• Take the time you need: We encourage you to take the time you need when you need it, offering regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.
• Travel and work with us: We support your professional journey and your passion for travel with complimentary travel insurance.
• Investing in your health and your future: We offer a competitive health insurance package with comprehensive mental health coverage, access to an Employee Assistance Program (EAP), and a pension scheme with employer contributions.
• Diversity and inclusion: We respect who you are and thoroughly embrace diversity.

Apply today and let's go to great places together!